Bilingual Customer Service Representative - Cebu City, Pilipinas - Med Supply US

Paglalarawan

Bilingual Medical Sales Representative (Spanish and English) - Durable Medical Equipment

About Us
Med Supply US is a medical supply company that provides diabetic supplies to patients and doctors offices. We are looking for a full-time Medical Assistant to join our team.

Position Overview:
We are seeking a motivated and bilingual individual proficient in Spanish and English to join our team as a Bilingual Medical Sales Representative, specializing in Durable Medical Equipment (DME). The successful candidate will be responsible for driving sales and promoting our range of DME products to healthcare professionals and facilities serving Spanish-speaking communities.

Responsibilities:

• Establish and maintain positive relationships with doctors' offices, nurses, and administrative staff.
• Initiate outbound calls to doctors' offices to gather necessary paperwork for our diabetic patients, including prescription renewals, authorization forms, and insurance documentation.
• Provide detailed information about our products and services to clients and doctors' offices, promoting Med Supply US as a trusted provider of medical supplies.
• Collaborate with doctors' office staff to resolve any issues or concerns related to paperwork, ensuring timely and accurate completion.
• Maintain accurate and up-to-date records of all communications and transactions with doctors' offices.
• Coordinate with internal teams to ensure efficient and timely processing of paperwork, following company procedures and protocols.
• Stay informed about the latest developments in the healthcare industry, particularly in relation to diabetic care, insurance regulations, and compliance requirements.
• Act as a liaison between doctors' offices and our internal team, facilitating effective communication and providing feedback to improve processes.
• Utilize CRM software to track sales activities, manage customer relationships, and generate sales reports for management review.

Requirements:

• Minimum of 2 years of experience working in a medical office environment, preferably in a role involving direct interaction with doctors' offices.
• Excellent communication skills, both verbal and written, with the ability to articulate complex information clearly and professionally.
• Strong interpersonal skills, with the ability to build rapport and maintain positive relationships with healthcare professionals.
• Proficient in using office software applications, such as Microsoft Office Suite, to manage documentation and communication effectively.
• Detail-oriented with excellent organizational skills, ensuring accurate record-keeping and timely follow-up.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Knowledge of medical terminology, insurance processes, and diabetic care is highly desirable.
• Must be a self-starter and possess a proactive attitude towards problem-solving.