Senior Workforce Analyst l Bacolod - Bacolod, Negros Occidental

+The Senior Workforce Analyst will create reports on historical call volume, handle time and operating performance. · ...

Create reports on historical call volume handle time and operating performance. · Develop call forecasts to a level of detail necessary for effective headcount planning and scheduling(interval level daily level weekly and monthly staffing requirement based on forecasted volume ta ...

We are hiring a Workforce Planning Financial Analyst who will combine operational data, financial modeling, and recruitment metrics to ensure our talent strategy aligns with growth demands. · ...

Generates month-wise day-wise and interval-wise forecast incorporating historical trends and other factors such as special events seasonality chum or growth weather etc. · Runs short term forecast and re-forecast/adjust future volume projections as needed to ensure optimum staffi ...

The Workforce Management Real-Time Analyst/Officer will serve as an analyst on the identification and interpretation of trends and insights with respect to workforce planning. · ...

+The Workforce Supervisorensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. · +Supervises 20 Real Time Analysts Globally · Perform one-on-one coaching with the RTAs · ...

Apply today and start your journey with Ubiquity · The Responsibilities:Responsible for tracking forecasting analyzing real time management and planning of assigned call volume headcount requirements shrinkage attrition and handle time goals throughout the group sites. · ...

Bea partofTranscom'sawesome teamasAWorkforcemanagersiteinBacolod.We'relookingforatentedindividualstojointeam. · Leadgeographicallydispersedteamofanalystschargedwithplanning,scheduling,movinganalyzingandmanagingcontactcenterqueuesbasedonhistoricalandrealtimeworkloadandstaffingtren ...

We're looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Bacolod site. · The Workforce Manager possesses a strong knowledge of real time management workforce scheduling employees workload forecasting staff planning re ...

We are looking for talented individuals like you to join our team as a Real Time Analyst. As a Workforce Management Real Time Analyst, you will manage all call center traffic to ensure compliance with customer service level agreements. · Assists and directs the day-to-day call tr ...

Transcom is looking for talented individuals like you to join our awesome team Be the next Workforce Manager for our Transcom Bacolod site.Join our Transcom Family as a Workforce ManagerThe Workforce Manager possesses a strong knowledge of real time management workforce, scheduli ...

TalentPop is seeking a Financial Analyst to support the growth of our global teams by providing clear, actionable financial insights. · This role is ideal for someone who thrives in a collaborative environment and enjoys building models that help operational leaders make informed ...

Join our Transcom Family as a Real-Time Analyst · ...

The Local Number Portability (LNP) manages the day-to-day operational components for the service delivery including number porting, acquiring new numbers, CNAM/DL and number management. This includes but may not be exclusive to process orders using carrier portals and internal da ...

We are seeking a Number Provisioning Analyst to join our global telecommunications team. · ...

Join BCM One's growing global telecommunications team as a Local Number Portability Analyst for LNP Department. · ...

+Join BCM One's growing global telecommunications team as a Number Provisioning Analyst. You will manage and optimize the transfer and setup of customer numbers and services. Ensure seamless transitions and impeccable service delivery to our clients worldwide. · +Coordinate numbe ...

Join BCM One's growing global telecommunications team as a Number Provisioning Analyst where you will play a crucial role in managing and optimizing the transfer setup of customer numbers services. · ...

The Head of Workforce Management (WFM) is responsible for leading the WFM & MIS Center of Excellence (COE) and managing end-to-end workforce planning and reporting for the India business unit. · ...

Serve as an Analyst on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planning. · Develops forecasts (13+ weeks through 52-week projections) of the number of interactions ...