Customer Service Representative - The Philippines (Remote)
Para lamang sa mga rehistradong miyembro The Philippines (Remote), Pilipinas
1 buwan ang nakalipas
Job summary
We are seeking a professional customer service advocate to join our expanding global team for our North American market.Responsibilities
- Omnichannel Engagement: Provide top-tier support via email, and live chat, some phone support.
- Consultative Assistance: Help customers navigate our website, place orders, and track shipments.
- Project Enhancement (Upselling): Really understand the customer's vision for their outdoor project to help them find not just the best furniture item, but also suggest accessories or other things that will help enhance their enjoyment.
- Critical Problem Solving: Manage tickets regarding damaged items or shipping errors by coordinating directly with vendors and internal leadership.
- Operational Tasks: Complete daily/weekly recurring tasks and assist with ad-hoc projects that support company-wide growth.
Paglalarawan ng trabaho
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