Telemarketing Supervisor - Quezon City, Pilipinas - Dempsey Resource Management Inc.

Paglalarawan

Ø Prepares policies and standard operating procedures of the division

Ø Reviews and recommends changes in policies to improve operations.

Ø Ensures that standard operating procedures are implemented properly

Ø Supervises the processing of sales booking solicited from sales personnel and customers.

Ø Train and update team members on the company's products, services and promotional deals.

Ø Monitor continuous business transactions of existing customers

Ø In charge of renewing dormant customers

Ø Develop and manage maintained customer database.

Ø Assists in negotiating sales transactions of telemarketing staffs.

Ø Supports sales department in achieving monthly sales quota.

Ø Highest point of escalation for all critical customer issues and ensuring that appropriate solution will be provided.

Ø Resolves customer complaints by investigating problems, developing solutions, preparing reports and recommendations to the CSOO

Ø Coordinate with other department as when necessary to carry out tasks and responsibilities.

Ø Ensures operational efficiency and profitability of the division

Ø Should be residing at QUEZON CITY


SCHEDULE:
8 hour shift
Day shift
Monday to Friday