Service Desk Dispatch Coordinators - Pasig Ortigas - Excis Compliance ltd

    Excis Compliance ltd
    Excis Compliance ltd Pasig Ortigas

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    Paglalarawan

    We're Hiring: Dispatch Coordinator – Philippines

    About Excis:

    Excis is a global IT support leader driven by innovation and collaboration. We're seeking a dedicated Dispatch Coordinator to manage high-volume helpdesk requests, ensure SLA compliance, and drive efficient ticket resolution for our Philippines operations. Join a supportive, family-like environment where your contributions are valued and your work is rewarding

    Our Reach:

    • Clients in 190+ countries

    • 6,000+ Engineers

    • 200+ Enterprise Clients



    Requirements

    Key Responsibilities:

    • Quickly respond to, open, and own helpdesk tickets/requests; monitor and update daily, ensuring effective resolution.

    • Manage request delivery on a first-in, first-out basis according to priority, ensuring SLA compliance.

    • Update request statuses in ticketing software.

    • Coordinate with in-house and third-party vendors to complete tasks within agreed timelines and costs.

    • Assist SDMs, Project Coordinators, and Team Leads to ensure customer satisfaction.

    • Secure completed Site Visit Reports (Pre and Post).

    • Perform other duties as assigned.

    Ideal Candidate Profile:

    • Proven experience in IT, Service Desk, or Technical Support.

    • Strong written and verbal communication skills.

    • Flexible to work shifting schedules, including weekends and holidays.

    • Willingness to work onsite.

    • Intermediate knowledge of IT SLAs and performance metrics.

    Essential Skills:

    • Behavioral: Works independently, communicates openly, collaborates effectively, demonstrates accountability, multitasks efficiently.

    • Technical: IT hardware, software/apps, networking knowledge; familiar with ticketing tools and SLA management.

    Language Skills:

    • English: C1



    Benefits

    Why Join Us:
    At Excis, your coordination skills directly impact IT operations, SLA performance, and customer satisfaction. Enjoy professional growth, continuous training, and collaboration with enterprise tools like ServiceNow. Work with modern systems in a global operation serving 190+ countries. Thrive in a 24/7 onsite environment and gain experience in a fast-paced, supportive team.

    Ready to excel in Dispatch Coordination? Apply now and help drive IT support excellence with Excis in the Philippines


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