Customer Success Associate - Lahug

Job summary

The Customer Success Associate is responsible for delivering an outstanding customer experience to both members and guests of the fitness club ensuring customer satisfaction by maintaining professional and excellent customer support.

Responsibilities

• Manage various communication channels including phone calls chats and emails Interact with customers to solve inquiries and questions about gym membership renewal freezing & cancellation Listen attentively to customer concerns striving to identify the root cause of their issues Determine the appropriate response strategy to resolve customer problems promptly Maintain an overall positive friendly environment for clients prospects at all times Facilitate cancel-save process apply retention strategies manage member net movement Participate in team meetings training sessions ass required Assist with special events promotions needed Develop maintain positive relationships customers enhance overall club experience Promote services potential customers demonstrating how they personally benefit Implement strategies processes deliver consistent customer satisfaction retention Ensure onboarding processes precisely executed build strong foundation Utilize product knowledge problem-solving skills training enhance engagements achieve successful outcomes Coordinate access resources facilitate solutions tools needed Deliver feedback internal teams identifying needs ideas challenges Advocate solutions service improvements actions meet needs.

Paglalarawan ng trabaho