Marketing Coordinator - National Capital Region - My Cloud Crew

Paglalarawan

This is a remote position.

This role ensures that website management, SEO initiatives, and PPC campaigns are executed seamlessly, while upholding the high standards of accuracy, performance, and professionalism our clients expect from a growing digital marketing agency.

Key Responsibilities

Client Relationship Management

• Maintain regular client communication via phone, email, and virtual meetings to provide updates, gather feedback, and strengthen long-term relationships
  

• Manage ongoing client projects from initiation through completion, ensuring all deliverables meet agreed timelines and quality standards
  

• Coordinate cross-functional teams and resources to execute client campaigns efficiently and effectively
  

• Monitor client satisfaction and proactively address concerns to maintain positive working relationships
  

• Identify early warning signs of client dissatisfaction or high-pressure situations and implement appropriate de-escalation strategies
  

Revenue Growth and Client Development

• Identify upselling and cross-selling opportunities based on client performance data and evolving business needs
  

• Monitor key performance indicators (KPIs), including ROI improvements, traffic growth, conversion rates, and budget utilization, to uncover growth opportunities
  

• Present data-driven recommendations to clients, demonstrating how additional services can enhance campaign performance and business outcomes
  

Project Coordination and Execution

• Support the planning, execution, and tracking of marketing projects and campaigns across multiple channels
  

• Coordinate timelines, deliverables, and resources to ensure projects are completed on schedule
  

• Communicate with internal teams, vendors, and external partners to ensure alignment and smooth execution
  

• Assist in preparing campaign briefs, creative assets, and other project documentation
  

• Track project progress and provide regular updates to stakeholders on milestones, risks, and dependencies
  

Client Operations and Support

• Oversee comprehensive client onboarding processes, ensuring smooth transitions and clear expectation setting
  

• Manage the Zoho Desk ticketing system, ensuring timely responses and resolution of client inquiries and support requests
  

• Maintain accurate and up-to-date client documentation, project records, and communication logs to ensure continuity and accountability
  

Performance Analysis and Strategic Support

• Track and analyze campaign performance across SEO, Google Ads, and Meta Ads to identify trends, insights, and opportunities
  

• Investigate performance issues, conduct root cause analysis, and develop actionable recommendations for optimization
  

• Prepare comprehensive performance reports with clear insights and strategic recommendations
  

• Apply working knowledge of website fundamentals, SEO principles, Google Ads, and Meta Ads to effectively communicate campaign strategies and results to clients and internal teams
  

Communication and Collaboration

• Serve as a central point of contact within the marketing team to ensure seamless communication across departments and external stakeholders
  

• Facilitate meetings by preparing agendas, documenting discussions, and following up on action items
  

• Support cross-department collaboration to align marketing initiatives with overall business goals
  

Process Improvement

• Identify opportunities to improve workflow efficiency and streamline marketing operations
  

• Propose and implement solutions that enhance team productivity and project outcomes
  

Vendor and Partner Management

• Coordinate with external vendors, suppliers, and partners to ensure timely delivery of services and materials
  

• Support vendor contract reviews, payment processing, and relationship management to ensure quality and cost efficiency
  

Ad Hoc Support

• Provide support for special projects and initiatives as assigned by marketing leadership
  

• Remain flexible and adaptable to evolving priorities and additional responsibilities
  

Requirements

Required Qualifications

• Native or near-native English proficiency with exceptional written and verbal communication skills for effective engagement with internal and external stakeholders
  

• Minimum of 2+ years of hands-on experience in a digital marketing agency, supporting SEO and PPC campaign operations
  

• Strong working knowledge of digital advertising and SEO fundamentals, including Google Ads, Facebook Ads, Google Analytics, and SEO best practices
  

• Proven experience in agency client relationship management, with a solid understanding of agency workflows and processes
  

• Excellent organizational and time-management skills, with the ability to manage multiple projects, priorities, and deadlines in a fast-paced environment
  

• Strong collaboration skills with the ability to coordinate cross-functionally and work effectively with diverse stakeholders
  

• Detail-oriented, proactive, and solution-focused, with a mindset for continuous process improvement
  

• Experience in marketing project management and campaign coordination
  

Preferred Qualifications

• Bachelor's degree in Marketing, Communications, Business Administration, or a related field
  

• Familiarity with analytics and tracking tools such as Google Analytics, Google Tag Manager, social media insights, and marketing automation platforms
  

• Experience working with external vendors, partners, and creative agencies
  

• Knowledge of budget tracking, expense reporting, and vendor contract management
  

• Background in coordinating both online and offline marketing campaigns
  

• Demonstrated ability to research market trends and translate insights into actionable recommendations
  

• Experience with SEO tools (e.g., SEMrush, Ahrefs, Screaming Frog) and PPC platforms beyond Google Ads
  

Must-Have Competencies

• Ability to collaborate cross-functionally with internal teams, vendors, and external partners
  

• Experience with client onboarding, documentation, and ongoing operational support
  

• Strong sense of ownership and accountability
  

• Collaborative team player with a growth mindset
  

• Highly adaptable, resilient, and able to remain calm under pressure
  

Nice-to-Have Skills

• Working knowledge of CRM and helpdesk tools (e.g., Zoho Desk, HubSpot, ClickUp, Asana, Jira)
  

• Basic understanding of website platforms, including WordPress, landing pages, and conversion tracking
  

• Additional hands-on experience with SEO and paid advertising fundamentals