Wala nang mga aplikasyon ang tinatanggap para sa trabahong ito
- Monitors intraday, makes decisions, provides sound judgement and real time consults with
- Adjusts intraday schedule to meet service goals
- Provides adherence and attendance report on a daily, weekly and monthly basis
- Drives changes on the need of the business, acts as a resource and POC during contingency
- At least 2 years BPO experience and 1 year experience as a real time analyst (RTA) Analyst in
- Working knowledge and experience in workforce management tools using telephony software
- Experience in managing call center queues in an inbound account setup by real time monitoring
- Good excel and MS Office skills
- Strong attention to details
- Excellent Oral and Written communication skill
- Ability to prioritize workload, meet deadlines and perform multiple tasks with great attention
- Working from office and commuting on own in US shift should not be a challenge
Real Time Analyst - Taguig City, Pilipinas - ETeam PH
Paglalarawan
Job description:
Real Time Analyst is responsible for ensuring forecast, scheduling and actuals are in sync by monitoring the queues and reporting back to operations and ensuring adherence.
Key Responsibilities:
of OT/Time Off and adjust call route settings
Requirements: