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    Application Specialist - Taguig, Pilipinas - Collabera Technologies Private Limited Inc

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    Buong oras
    Paglalarawan
    We are seeking an Application Specialist to join our dynamic team, based in Manila. Are you a passionate team player with focus on the customer and problem-solving mindset, eager to work with new technology tools and keen to continuously improve solutions to optimize inefficiencies in operations.Â
    MaintainÂand operate
    • Work with business users globally to find solutions for their business problems related to the core business applications utilized for Reporting and Data Analytics
    • Own and optimize operational and monitoring processes within platforms
    • Perform routine application maintenance, migrations and upgrades
    • Resolve data & application related issues to ensure smooth operations, working closely with Quality Assurance Engineers on data integrity and process assurance aspects.
    Transition:
    • Take part in projects, engaged during the development phase up to production deployment and 2nd level operations support, collaborating with platform teams in tasks to ensure smooth transition
    • Plan, schedule, coordinate and manage releases of multiple applications within platform production environment
    Enable customer experience and innovate:
    • Train and communicate with end users on new solutions, features, releases and processes
    • Maintain and evolve knowledge management
    • Develop preventive measures and work together with platform teams on automation and operational improvement opportunities

    Qualification:
    • 5+ years of experience in similar role, preferably in the financial industry
    • Experience with relational database with advanced SQL skills
    • Experience with any of the CRM – Siebel, Salesforce, Microsoft dynamics etc..
    • Deep knowledge or practical experience with Operations support and Release Management
    • Practical experience with incident and problem management as well as cloud services.
    • Accurate, effective and independent working style
    • Strong analytical and problem-solving skills
    • Ability to work under pressure and confidently interact with business users
    • Excellent communication skills and customer centric approach
    • Very good language skills in English (written/oral)

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