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    System Engineer - Philippines, Quezon City, Pilipinas - BEST CAREERS AND OPPORTUNITIES

    BEST CAREERS AND OPPORTUNITIES
    BEST CAREERS AND OPPORTUNITIES Philippines, Quezon City, Pilipinas

    3 araw ang nakalipas

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    Buong oras
    Paglalarawan
    JOB LOCATION: QUEZON AVENUE, MANILA, PHILIPPINES

    JOB TITLE: SYSTEM ENGINEER

    Job Description

    Do
    • Excellent communication skills,
    • Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
    • Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.
    • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support.
    • Answer incoming calls and respond to customer's emails in timely manner.
    • Manage and resolve customer complaints.
    • Identify and escalate issues to supervisors as and when needed.
    • Provide product and service information to customers.
    • Research required information using available resources and Offer Solution to customers.
    • Research, identify, and resolve customer complaints using applicable software.
    • Route calls and tickets to appropriate resources and Domains who can best support he user,
    • Document all call information according to standard operating procedures.
    • Recognize, document, and alert the management team of trends in customer calls.
    • Create SOPs for new Issues and resolution given.
    • Complete call logs and reports.
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