Director of Training and Quality - Cebu, Cebu
1 buwan ang nakalipas
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Mga katulad na trabaho
+ResponsibilitiesDevelop and execute enterprise-wide training strategies aligned with business goals and client requirements. · Oversee onboarding, upskilling, leadership development, and continuous learning programs. · Ensure training content, delivery methods · ...
1 buwan ang nakalipas
About IntouchCX · IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled w ...
1 linggo ang nakalipas
We are seeking a Quality Assurance and Training Manager to deliver extraordinary results for our clients. · Proactively solicit and provide feedback by being honest and transparent · Plan, develop and implement comprehensive professional development and training plans · ...
2 linggo ang nakalipas
Quality Control and Training Specialist
Para lamang sa mga rehistradong miyembro
We are looking for a Training & Quality Assurance Specialist to support our growing EV Charging Infrastructure business. · Assist in developing, maintaining, and improving training programs, databases, and learning plans. · Conduct technical trainings such as EV Infrastructure an ...
1 buwan ang nakalipas
Training and Quality Supervisor for Cebu
Para lamang sa mga rehistradong miyembro
Candidate Profile · • Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred (Quality Analyst or Training and Quality Supervisor) · • Strong communication skills, both written and verbal · • Proficient in ...
3 araw ang nakalipas
We are seeking a Quality Assurance and Training Manager to deliver extraordinary results for our clients. · Proactively solicit and provide feedback by being honest and transparent · Plan, develop and implement comprehensive professional development and training plans · ...
2 linggo ang nakalipas
Sr. Training and Quality Manager is responsible for monitoring and evaluating contact quality. · ...
1 buwan ang nakalipas
Sr. Manager, Training and Quality for Cebu
Para lamang sa mga rehistradong miyembro
Candidate Profile · Must have at least 1 year experience as a Sr. Manager, Training & Quality · Must be willing to work onsite in Cebu · Effective communication skills, both written and verbal · Proficient in Microsoft Office · Ability to multi-task and meet timelines on delivera ...
1 linggo ang nakalipas
Candidate Profile · • Bachelor's Degree in related field from a four-year college or university with two to four years of relevant experience preferred (Quality Analyst or Training and Quality Supervisor) · • Strong communication skills, both written and verbal · • Proficient in ...
1 araw ang nakalipas
Candidate Profile · Must have at least 1 year experience as a Sr. Manager, Training & Quality · Must be willing to work onsite in Cebu · Effective communication skills, both written and verbal · Proficient in Microsoft Office · Ability to multi-task and meet timelines on delivera ...
1 linggo ang nakalipas
Respond to customer inquiries via phone email and chat provide accurate information about products and services resolve customer issues and complaints efficiently maintain detailed records of customer interactions collaborate with team members to enhance service quality meet perf ...
1 buwan ang nakalipas
The QA/L&D Officer plays a dual role in ensuring service excellence and employee enablement. · This position supports Operations by driving both quality assurance and training initiatives—auditing transactions and processes for compliance, · while also developing and delivering l ...
1 buwan ang nakalipas
Responsibilities: · Performs random quality monitoring to gauge quality performance and overall understanding of customer experience · Closely monitors the call quality and communication skills of the production employee and determine the need for special communication or soft-sk ...
1 linggo ang nakalipas
The Assistant Quality Manager performs quality monitoring, reviews the effectiveness of training, and provides feedback to improve customer experience. They liaise with Process Heads/Client to identify opportunity areas and prepare improvements. · ...
1 buwan ang nakalipas
We are seeking a Learning and Development Trainer to join our Shared Services Department. · The role is responsible for delivering professional and operational training programs that strengthen employee capabilities, enhance performance, and support overall business goals.Develop ...
3 linggo ang nakalipas
Quality and Performance Excellence Senior Officer
Para lamang sa mga rehistradong miyembro
The Senior Officer for Quality & Performance Excellence reports to the Manager and supports RAFI's commitment to quality and organizational excellence. · The role is responsible for developing, implementing, and monitoring RAFI's integrated management system aligned with PQA, ISO ...
1 araw ang nakalipas
· Job Description · Roles & Responsibilities · Provide an overview of performance of Training team on bi-weekly basis · Oversee performance of the trainers, performance of new hire on-boarding, and reporting to Customer Training Team · Develop proactive training strategies to im ...
3 araw ang nakalipas
Job descriptions: · Working at height inspect telecom installation works (antenna, RRU, power, cabling, equipment cabinet ) · Ensure compliance with standards and approved drawings. · Monitor EHS compliance (working at height, PPE, electrical safety). · Conduct site inspections a ...
6 araw ang nakalipas
The Call Center Quality Assurance Manager is responsible for leading the quality assurance function to ensure consistent service excellence, · compliance and customer satisfaction across call center operations. · Develop and implement quality assurance frameworks aligned with cli ...
1 buwan ang nakalipas
· About the job Process Excellence Consultant-Healthcare (onsite in Cebu City) · Nature Of the Account: Healthcare · Qualifications: · Bachelor's degree or equivalent work experience required. · Must successfully pass ALIGHT quality program certification for partner quality lead ...
1 araw ang nakalipas