Collections Associate - Pasig, Pilipinas - ETeam PH

Paglalarawan

Role Overview:
Responsible for chasing outstanding invoices from customers of our clients.

Plays a vital role in the cash- flow of our client ensuring credit given to customers is monitored and controlled effectivelyAs a member of the team, participates in meeting service levels, key measurement targets of the team and delivers a high quality and cost-effective customer service to the client.

Performs tasks in line with the written procedures or assigned by senior staff under supervision. Good understanding of one or more processes.

Hard Working and ConfidentHigh on IntegrityAbility to communicate effectively, both written and verbal, throughout all levels of the organizationPassionate about creating value and impact for the clientA team oriented and collaborative approachGeneral Responsibilities / Accountabilities:
Contacts overdue customers and chases for payment in accordance with rules set by the engagementIssues and monitors automatic and manual reminders to customersDocuments customer interactions into systemMaintain a ledger as part of the credit teamPerforms basic reconciliationsFollows control and compliance regulationsMaintain accurate and up to date customer details and account recordsProactively collects overdue accounts and ensures customer payment to termsBuilds and maintains strong relationships with external customersProcesses used:Collect From Tier 3 Customer (Low Risk, Small)

Retained CollectionEscalate unpaid amountsPerform DunningCreate and send statementProcess Bankrupt/Insolvent AccountsProcess Write OffArchive DocumentsRetrieve Archived DocumentDestroy Archived DocumentQualifications (Education/Experience/Certification):
Preferably Bachelor's Degree with Business and Finance background