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    Client Services Assistant Manager - Philippines, Pilipinas - VISAYA

    VISAYA
    VISAYA Philippines, Pilipinas

    1 linggo ang nakalipas

    Default job background
    Buong oras
    Paglalarawan
    Functional Responsibilities

    • Coordinate and execute service activities, such as onboarding new clients, resolving Service Requests, gathering and compiling data for client meetings, maintaining client files/dashboards and handling day-to-day client requests
    • Facilitate or assist with client reporting
    • Managing Company and Client expectations
    • Cultivate positive interactions and manage relationship between Company and Client
    • Create and maintain contracts and agreements
    • Oversee record-keeping and data accuracy
    • Analyze data and convert into usable information
    • Ensure success of the department by achieving Key Performance Indicators set by Visaya Knowledge Process Outsourcing.

    Education

    Job Requirements:
    • College degree or comparable work experience
    • Business Management, Mass Communication, Marketing Management, Medicine, Nursing degrees preferred but not required

    Work Experience

    • At least 2 years work experience
    • Experience in BPO industry preferred but not required
    • Previous Client Liaison or Project Management experience an advantage

    Skills And Knowledge

    • Medical coding and billing, ICD 10
    • Medical revenue cycle.
    • Above average English communication skills, both verbal and written.
    • Excellent customer service skills.
    • Technical (contract) writing skills preferred but not required.
    • Organized, detail oriented and methodical.
    • Proficient in MS tools and application: MS Powerpoint, MS Excel, MS Project, others.
    • Good interpersonal skills.
    • Efficient problem solving and analytical skills.
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