Job Awaits - Metro Manila, Pilipinas - Neksjob Corporation

Paglalarawan

• • Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems
• • Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge
• • Provide white-glove support to Microsoft customers but not limited SMB partners and consumers, with FCR First Call Resolution goal in mind
• • Guide customers in onboarding their businesses, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Yammer etc.
• • Document and report to QMs, Cluster Leads Geo Leads any identified gaps, issues etc.
• • Report to QM Geo Leads, any management or technical opportunities
• • Build relationship to create, reinforce, motivate, and guide customers and partners
• • Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries
• • Leverage collaboration support tools and processes to expedite resolution of customer issues

• • At least 2 years of professional IT experience or 2 years professional customer service/technical support work experience in BPO or related industry
• • With M365 administration/troubleshooting skills and experience
• • Knowledge in Exchange, SharePoint, MS Teams, MS Windows Server and Azure Concept
• • Experience in or exposure to a client facing role
• • Communication skill should be at least B2 or higher
• • Amenable to a flexible work schedule, as the need arises
• • Bachelor's Degree in Information Technology, Computer Science or other relevant fields
• • Certification Good to have
• • Solid foundational knowledge on Windows, Mac OS and other Office Apps