Workforce Supervisor/Team Leader - Taguig, Metro Manila
1 araw ang nakalipas
Paglalarawan ng trabaho
Looking for a new challenge? Join a company where YOU matter
We are hiring for awesome professionals for our pioneer team. Join us now
- Workforce Manager
- Workforce Team Lead
- Workforce Scheduler
- Workforce Real Time Analyst
We are looking for an awesome and talented Workforce Management Supervisor who wants to join our growing awesome WFM team
Responsibilities:
- Manage performance of a team comprised of a Workforce Lead and Workforce Analysts
- Roll out agent schedules that meet required and committed capacity for programs assigned on a weekly basis
- Forecast resource requirements and create a seat capacity planning
- Conduct formal employee performance reviews, establish development plans, initiate promotions, pay adjustments, disciplinary actions, and terminations
- Create and maintain meaningful dashboards and reports
Requirements:
- Must have at least 2-3 years of experience as a Workforce Supervisor
- Must have experience in handling a team of leads and workforce analysts
- Ability to properly handle escalated complaints and diffuse conflict
- Ability to learn new concepts and quickly, and remain current with the technology and tools that support the requirements of the team
- Ability to operate within a challenging and fast-paced environment
- Ability to multi task, shift focus between the queue and follow-up to ensure all calls are answered within an appropriate time frame
- Able to embrace change within the account, team and management
- Determined leader and can motivate the team to perform
- Approachable and exudes patience when asked for guidance
- Contribute to employee life cycle decisions by communicating with Manager regarding status of employee's performance or any issues that could result in performance plans or disciplinary action
Other info:
- Application Process: 1 Day hiring (Onsite Process depending on the availability of the hiring managers)
- Work set up: Onsite
- Schedule: Shifting
- Salary Range: Your current and expected salary as well as your interview with the hiring managers will be considered for the offer
What's in it for you?
Our people enjoy some amazing perks, check out a few below:
- Competitive salary package
- Exciting employee engagement activities
- Stability (Continuously getting pioneer accounts)
- Learning sessions every week
- Fast career growth
- Accessible location
- HMO
- Leave credits/Leave conversions
- Night differential
- Uncapped annual appraisal
- 2 days off
And most importantly, you'll be part of a growing company with dynamic and engaging team.
Interested? Here are ways to reach us:
- Send a message to | Yan & Krizia)
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