Chat Support Representative - Quezon City, Pilipinas - Aspire Global Solutions

Paglalarawan

• Provide exceptional customer service through various channels, including phone, email, and chat, addressing inquiries, resolving issues, and ensuring customer satisfaction.
• Respond to customer queries in a timely and accurate manner, demonstrating a thorough understanding of the company's products or services.
• Record and maintain accurate customer information and interactions in the company's database.
• Collaborate with cross-functional teams to resolve complex customer issues and escalate problems as needed.
• Stay informed about product updates, promotions, and policies to effectively communicate information to customers.
  
  

• High School graduate or equivalent (ALS graduates welcome).
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle challenging situations with professionalism.
• Previous customer service experience is a plus but not required.
  
  

• Competitive salary
• Health and dental insurance
• Paid training
• Opportunities for career growth and advancement
• 13th-month pay
• Government-mandated benefits