BPO Workforce Specialist - Muntinlupa City, Metro Manila, Philippines

We are looking for workforce specialists who can start ASAP. · ...

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The Workforce Specialist ensures optimal 24/7 staffing and operational efficiency for the Global Support Hub. · Degree in Business/Management or equivalent experience. · Experience in analytics, operations support, or workforce planning. · Strong Excel and reporting skills; Powe ...

As a Specialist, Workforce Management (WFM), you will play an integral role in deploying WFM capabilities and supporting the sustainability of the operational excellence program. · Support Performance Coaches in monthly performance reviews and resource optimization analytics and ...

We are committed to hiring the best people and supporting them through professional growth and personalized benefits. · Support Performance Coaches in monthly performance reviews. · Analyze historical and operational data for accurate forecasting and planning. · ...

JLL empowers you to shape a brighter way by hiring talented people who thrive in commercial real estate data analytics roles. · Support Performance Coaches in monthly performance reviews. · Analyze historical and operational data for accurate forecasting. · ...

Join Our Team as a Real Time Analyst. · Monitor queue real-timeAnalyze, monitor and balance real-time staffing levels vis-a-vis call volumes, busy lines, production issuesAssist during downtimePrepare real-time analysis on a daily basis to ensure employee schedule adherence and m ...

We’re looking for a Workforce Scheduler to keep our operations running like clockwork. · ...

This critical role is responsible for ensuring optimal staffing levels across all customer contact channels - including voice, chat and offline work - to meet service goals and operational efficiency targets. · About the RoleThis person will develop and maintain accurate forecast ...

Join Our Team as a Real Time Analyst. · Monitor queue real-time. · Analyze, monitor and balance real-time staffing levels vis-a-vis call volumes, busy lines, production issues. · ...

WearelookingforaWorkforcePlanning&ReportingSpecialisttojoinourteam. · Thisrolewillsupportoperationalefficiencythroughaccurateheadcounttracking,hiringpipelineforecasting,datavalidation,andperformancereporting. · Theidealcandidateishighlyanalytical,detail-oriented,andproficientintr ...

+The WFM Specialist contributes to Cygnific Operational Excellence, Customer & Employees satisfaction by securing and executing the WFM processes. · +Candidate must possess at least a Bachelor's/College Degree on any field. · Experience in working in a contact centre environment ...

Sustain common workforce management tasks (reporting, identifying trends, preparing presentations) Forecasting volume and utilizing forecasted data to create optimized employee schedules. · ...

We need smart, committed people to join us as Workforce Administration Specialists. · Elevate the power of your work at Iron Mountain. · ...

We are looking for a highly organized and analytical Workforce Management Specialist to optimize staffing, scheduling, and resource allocation for the customer support team. · A key responsibility of this role is ensuring that the team operates efficiently while meeting service-l ...

A Workforce Management Specialist is responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level. · ...

A highly organized and analytical Workforce Management Specialist to optimize staffing, scheduling, and resource allocation for the customer support team. · Develop and manage staffing forecasts and schedules based on historical data, projected demand, and business needs. · Monit ...

Work for our global clients and immerse in our rich and diverse company culture where you can thrive grow and be #DecidedlyDifferent Workforce Planning & Reporting Specialist We are looking for a Workforce Planning & Reporting Specialist to be part of our team. · ...

JLL empowers you to shape a brighter way by combining world-class services, advisory, and technology for our clients. We are committed to hiring the best people and empowering them to thrive professionally. · Support Performance Coaches in monthly performance reviews. · Validate ...

A highly organized and analytical Workforce Management Specialist to optimize staffing scheduling resource allocation for the customer support team. · ...