- Trains and assess new hires and tenured agents
- Ensures mastery and knowledge retention of associates through regular uptraining sessions
- Serves as lead during calibration sessions
- Works collaboratively with global colleagues in preparing training materials, guides, and assessments for existing and new services and projects
- Designs, delivers and assess training for batches of various sizes
- Ensures that training materials and knowledge base (SOPEDIA) are up-to-date
- Supports the Team Leads with the introduction and management of quality improvement techniques
- Performs administrative tasks such as reports and timekeeping maintenance during new hire training
- Carry out other tasks as assigned by the OPMx
- At least 3 years experience as a Trainer in a BPO set-up
- Excellent product knowledge and customer service orientation
- Strong drive to help colleagues improve their knowledge of the product and phone-handling skills
- Possess a curious nature and a passion for learning and improvement
- Excellent verbal and written communication skills
- Excellent Presentation skills experience
- Excellent attendance and behaviour
- Ability to build and promote a positive work culture
- Highly flexible in terms of schedule and workload
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The Trainer / Senior Trainer – Credit Card Operations is responsible for designing, delivering, and evaluating high-impact training programs across Customer Service, Collections, Credit Bureau Disputes, Fraud Investigation and Chargeback Management. · ...
Taguig, National Capital Region1 buwan ang nakalipas
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· Trainer/Senior Trainer – Credit Card Operations · Job Summary: · The Trainer / Senior Trainer – Credit Card Operations is responsible for designing, · ...
Taguig1 buwan ang nakalipas
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· We are hiring for an IT/Technical Trainer for a client in BGC This is a hybrid role with rotating shifts. · At least 2 years working as an IT Technical TrainerBackground working in the IT industry is strongly preferredExperience training in Microsoft Power Platform (specifical ...
Taguig, Metro Manila, Philippines1 linggo ang nakalipas
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· We are hiring for an IT/Technical Trainer for a client in BGC · This is a hybrid role with a rotating shift and the salary is up to 120K Monthly gross · The IT Technical Trainer is responsible for the delivery of Power Platform (Power Apps and Power Automate ) training to the ...
Taguig, Metro Manila, Philippines ₱300,000 - ₱750,000 (PHP) bawat taon1 araw ang nakalipas
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++Designing,+delivering,+and+evaluating+high-impact+training+programs.+Ensuring+frontline+agents+havedomain+knowledge,+technical-expertise,+and.decision-making-capabilities+,to.manage complex.credit.card.customer.scenarios. · ++Bachelor's.degree.or.equivalent.experience.required. ...
Taguig2 linggo ang nakalipas
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Develops web-based applications and implement features and functionalities using Java Programming Language. Resolves technical issues through debugging, research and investigation. · ...
Taguig, Metro Manila1 linggo ang nakalipas
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Develops web-based applications and implement features and functionalities using Java Programming Language · ...
Taguig, Metro Manila1 buwan ang nakalipas
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Understands technical specifications and design translate into program code. Develops web-based applications using Java Programming Language. · ...
Taguig2 linggo ang nakalipas
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CANDIDATE WHO CAN START IMMEDIATELY WILL BE PRIORITIZED Training and Marketing Professionals, Inc. · ...
Taguig6 araw ang nakalipas
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This is a job for an IT trainer who will develop web-based applications and implement features and functionalities using Java Programming Language. · ...
Taguig1 linggo ang nakalipas
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+ Job summary: IT Trainer job in Taguig involves training employees on technical skills using Java programming language. + Qualifications: Bachelor's degree in Computer Science or equivalent, fast learner, excellent English communication skills; knowledge of cybersecurity, AWS, M ...
Taguig1 buwan ang nakalipas
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We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldFacilitating training sessions that suppo ...
Pasig2 linggo ang nakalipas
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We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients.Come work at a place where innovation and teamwork come together to support the most exciting missions in the world · ...
Pasig Buong oras1 buwan ang nakalipas
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We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world · ...
Pasig Buong oras2 linggo ang nakalipas
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We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world · At Acquire Intelligence, our mission i ...
Pasig ₱240,000 - ₱540,000 (PHP) bawat taon1 araw ang nakalipas
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We're an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldAt Acquire Intelligence, our mission is t ...
Pasig1 buwan ang nakalipas
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The Trainer / Senior Trainer – Credit Card Operations is responsible for designing, delivering, and evaluating high-impact training programs across Customer Service, Collections, Credit Bureau Disputes, Fraud Investigation, and Chargeback Management. This role ensures that frontl ...
Taguig, National Capital Region1 buwan ang nakalipas
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We are seeking an experienced and passionate Technical Trainer to design develop and deliver technical training programs for our IT teams. · ...
Taguig, Metro Manila1 linggo ang nakalipas
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This is a full-time hybrid role for a Sales Trainer at RE/MAX Philippines. The Sales Trainer will design, develop and deliver sales training programs to enhance the performance and skills of the sales team. · Conducting engaging training sessions · Monitoring progress · Providing ...
Taguig2 linggo ang nakalipas
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This is a part-time on-site role for a Cultural Trainer, located in Taguig. The Cultural Trainer will be responsible for designing, delivering, and evaluating cultural training programs. · ...
Taguig, National Capital Region3 linggo ang nakalipas
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The Trainer – Mortgage Business is responsible for designing, delivering and evaluating training programs to support employees across Marketing/Sales, · Loan Servicing and Corporate Office functions. · Training Delivery Facilitate new hire training and refresher programs for Mort ...
Taguig1 linggo ang nakalipas
Trainer (Operations) - Taguig - Bosch Philippines
Paglalarawan
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.
Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.
Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.
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