JR IT Service Desk - Quezon City, Pilipinas - Systemantech Inc.

Paglalarawan

• A graduate of IT or any related course
• With at least 6 months or 1 year of experience as a Service Desk or similar role
• Knowledgable about the ticketing system
• With good communication skillsResponsibilities:
• Primarily responsible for calls and e
• mails received via ITG Help Desk hotlines and mailboxes.
• Logged all requests received on the ME SDP Ticketing System and continuously monitored status.
• Ensure that all reported IT
• related problems and/or requests received are acted upon within the set standards.
• Responsible for logging and issuing incident ticket numbers for all IT
• related incidents as reported or escalated by other IT units or groups in coordination with the Incident Management Team.
• Monitor and update the status accordingly as deemed necessary.
• Receives and handles service requests, following agreed procedures.
• Promptly allocates calls as appropriate.
• Logs incidents and service requests and maintains relevant records
• Maintains records, informs users about the process and advises relevant persons of actions taken.