Supervisor - Customer Service - Pasay
2 linggo ang nakalipas
Job summary
The Supervisor - Customer Service will supervise customer service representatives and manage the daily workload to ensure required service volume and quality levels are attained.The supervisor will train and coach staff in standard policies, procedures, and best practices. They will identify opportunities for operational improvements and implement solutions.
The job requires ensuring standard processes and procedures for buying activities,
monitoring buying activity on a day-to-day basis to improve working capital/service performance,
investigating and resolving why buying activities outside of system parameters are taking place,
reviewing/distributing all incoming orders providing sourcing guidance as needed,
follwing up in resolving all customer and supplier invoice/credit issues,
driving performance objectives set forth in both the customer contract as well as the internal order process.
This amount is what we reasonably believe we will pay for the position; however offer amounts may vary based on factors such as geographic location relevant education experience qualifications skills shift or any collective bargaining agreements.
Paglalarawan ng trabaho
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