Customer Support Manager - Manila
1 buwan ang nakalipas
Job summary
CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions powered by AI to simplify the complex world of compliance for our clients.We believe our future is built by bold ambitious individuals who are driven to make a real difference. Our 'make it happen' culture empowers you to take ownership of your career and accelerate your personal and professional development from day one.
We were among the first to harness the power of AI in regulatory intelligence and we continue to lead with our cutting-edge technology.
Responsibilities
- Recruit train mentor and manage team per evolving customer support demands ensuring 24-hour cover is provided on weekends.
- Manage team as they serve as point contact for enterprise clients guiding them through challenges via email phone or screen share.
- Use technical expertise coaching skills guide teams efforts investigate qualify troubleshoot product issues no two tickets same.
- Coordinate Customer Support incoming case stream case management processes conjunction regional support managers timely effective resolution;
Paglalarawan ng trabaho
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