Wala nang mga aplikasyon ang tinatanggap para sa trabahong ito
- Oversee daily handling of inbound calls, e-mails, live chat, social media, and the other inbound customer channels; and execution of outbound tasks which include dispatch verification, satisfaction survey, and other forms of customer verification.
- Continuous improvement on both inbound and outbound flow in response to business situations and customer feedback.
- Ensure resources including staffing, training, and technology, are in place to achieve operational requirements according to management direction and customer behavior.
- Design and conduct regular performance evaluations for agents, offering constructive feedback, and implementing development plans.
- Analyze customer feedback and work with the corresponding responsible team to ensure all concerns are closed.
- Collaborate with other departments to resolve complex customer issues.
- Conduct regular performance evaluations for agents' satisfactory survey, and work order verification.
- Manage escalations, VIP customers, DTI complaints, and the like.
- Oversee projects concerning customer touchpoints for aftersales.
- Graduate of bachelor's degree in any course
- Has 5 years of work experience as Customer Service Supervisor
- Team player and with a good personality
- Willing to work 100% on-site in Bagumbayan, Quezon City from 9am to 6pm, Monday to FridayPhp. 25K-35KHMO +1 dependent upon regularizationLife InsuranceIncentives
Contact Center Supervisor - Quezon City, Pilipinas - Dempsey Resource Management INC
Paglalarawan
Dempsey Resources Management Inc is HIRINGCONTACT CENTER SUPERVISORKey Indices:
Service Level and Answer Rate, 24 Hour Handling, and the likeQualifications:
Work Location:
Bagumbayan, Quezon City