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    senior systems engineer - Taguig, Philippines, Pilipinas - KMC MAG Solutions Inc

    KMC MAG Solutions Inc
    KMC MAG Solutions Inc Taguig, Philippines, Pilipinas

    4 araw ang nakalipas

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    Buong oras Pangangasiwa ng Pangangasiwaan
    Paglalarawan

    Functional Overview:

    The Sr. Systems Engineer coordinate and facilitate onsite support to any systems related concerns and issues. He/she is responsible of maintaining the systems availability and reliability.

    Duties and Responsibilities:

    • Acknowledge assigned service requests, incidents or queries via Service Desk according to SLA.
    • Provide Level 1, 2 & 3 Technical support (Physical, Configuration and Project Management Support) Respond and own until resolution of hardware or software problems.
    • Systems implementations and troubleshooting.
    • Document method of procedures for maintenance of hardware and software initiatives.
    • Assist OSS to perform duties as assigned.
    • Interact with Network Operations Center (NOC) and Service Desk (SD) during Critical Events and Outages.
    • Provide Escalation Support to immediate superior.

    Minimum Competencies:

    • Manage full software and hardware development planning process including the design of specifications, diagrams, techniques and strategies.
    • Plan, implement, install, operate and maintain systems hardware, software applications and Information Technology infrastructure.
    • Perform functional analysis and cost - benefit studies to determine proper allocation of resources.
    • Evaluate customer or product requirements to develop total systems solutions within project timelines and cost constraints.
    • Manage large scale systems, network and software deployment projects for client companies with full oversight for design, development, deployment and production.
    • Define technical requirements and document plans for project lifecycle deployment including the scheduling of project deliverables, budgets and timelines.
    • Direct all IT deployments and job scheduling with oversight for vendor and consultant management.
    • Plan, develop and deploy change management initiatives for technical implementation including productivity software, systems, technical application and hardware release.

    Minimum Qualifications:

    • At least 3-4 years experienced in handling Systems and Servers.
    • Previous working experience with physical servers - troubleshooting, physical repair.
    • Must be an excellent communicator/facilitator ability to interface with clients at all level
    • Knowledge in handling Systems & Servers. Such as: Microsoft Server 2012 and above, SQL, LINUX.
    • Basic Networking and MS Office Skills.
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