- Delivers training program to New Hires rior endorsement to Nesting.
- Answers all questions in a timely manner.
- Ensures training rules and regulations are strictly followed.
- Provides coaching on specific areas of the trainee.
- Provides overview of the training flow and encourages total participation and interaction.
- Suggests new ideas to improve training programs and delivery.
- Identifies problem or need of the trainees and the training program and seeks solutions to improve
- learning and overall performance.
- Participates during program evaluation.
- Monitors agent performance as a collaborative effort with the assigned mentor.
- Compiles training reports.
- Keeps training documents (quizzes, exam links and manuals) for internal and external audits
- Attends calibrations, meetings and conference calls over the phone.
- Acts as Subject Matter Experts on a specific area of support.
- Escalates issues to Miami Business owners for resolution
- College Graduate of any course or its equivalent.
- At least 6 months to 1 year work experience in training and development, preferably in a Call Center setting
-
Trainer - Dumaguete/ Pangasinan
2 araw ang nakalipas
V-Call Center Link (VCC Link), Inc. Dumaguete, Pilipinas PermanentQualifications: · • Strong Customer Service Skills and Professionalism · • Knowledge of the retail industry · • Ability to multitask · • Excellent Communications Skills, written and oral · • Excellent interpersonal skills - ability to effectively give and receive feedback at all ...
trainer - Dumaguete City, Pilipinas - Qualfon
Paglalarawan
Job Summary
Main Objectives and Duties:
1. Training delivery / facilitation
2. Setting of Training Expectations
3. Participation in Training Design
4. Training needs assessment
5. Reports
6. Meetings and Conferences
7. Information Dissemination and Escalation
Area of expertise (Skills)
Other Skills and Experiences (Min)
Education
Bachelor Degree