Client Service Director - Manila, National Capital Region
1 linggo ang nakalipas
Job Summary
We re looking for a highly strategic and influential Client Service Director who will lead the overall retention performance and growth of Truelogic s Accounts Department. This role is perfect for a senior leader who excels in client relationship management operational excellence and revenue accountability.Responsibilities
- Operational Leadership System Optimization Own and achieve overall client retention targets ensuring long-term account stability Drive revenue growth through structured upsell cross-sell strategies Align department strategy with company goals partner closely with cross-functional teams Build maintain executive-level client relationships act as escalation point for high-value accounts Monitor industry trends competitive insights to anticipate risks opportunities Lead change management initiatives foster clear candid communication across teams.
- Client Portfolio Ownership Performance Management Oversee health all client accounts using data-driven insights Ensure consistent delivery Truelogic client service experience Review approve client strategies scopes campaigns ensure alignment business goals Lead Quarterly Business Reviews QBRs strategic client presentations Proactively identify act on accounts showing signs churn.
Paglalarawan ng trabaho
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