Client Service Manager - Central Luzon, Pilipinas - 5.5 Degrees PH Inc.

Paglalarawan

Management and implementation of internal projects including but not limited to:

• Standardisation of compliance working papers and various internal procedures
  
  

such as workflow management;

• Standardisation of service package to be provided to clients;
• Implementation of strategic initiatives such as new software as and when required.
• Assist the leadership team to manage workflow and ensure jobs are delivered on budget
  
  

and within agreed timeframes

• Take ownership of assigned work and follow through with Partners and Managers to ensure
  
  

high quality outcomes for clients

• Liaise with clients via phone and email
• Identify opportunities to add value to existing clients
• Be proactive in identifying and discussing solutions to problems
• Assist in and take the lead in advisory projects
• Take an active role in guiding, coaching and mentoring junior staff
• Delegate work to junior staff. Review completed work, providing timely feedback to staff
  
  

members to assist with their development within the organisation

• Provide on the job training to members of the team and/or firm as and when required
• Look for opportunities to improve ECSK the business, team members and client satisfaction
• Identify roadblocks or impediments to achieving desired business outcomes and provide
  
  

feedback to Managers and Partners

• General Correspondence to clients regarding Taxation Matters.
• Answering phones.
• Attending to incoming and outgoing mail.
• Document scanning/filing.
• Preparation of Income Tax Returns and associated Schedules for our clients when required.
• Maintenance of ASIC company register for clients, including checking and forwarding ASIC
  
  

annual company statements, lodgement of ASIC forms and managing outstanding debts.

• Assisting with internal projects including providing other general assistance where needed.
  
  

Qualifications

• College graduate, preferably with Degree in Accounting, Accountancy, Financial
  
  

Management or the like.

• 4-5 years + prior experience in public practice accounting for Australian Clients
• Proficiency in Xero, utilizing the ATO portal and Bookeeping
• Knowledge in preparation of tax returns including individuals, partnerships, companies,
  
  

Trusts, and Self Managed Super Funds

• Excellent communication skills and the ability to anticipate the needs of customers.
• Must demonstrate strong analytical thinking skills.
• Should possess strong problem-solving skills and the ability to make sound judgement calls.
• Superior organizational and time management skills
• Knowledge of customer service programs and databases, or the ability to learn new
  
  

software quickly.

• Innovative, creative thinking skills to ensure the organization is providing a cutting-edge
  
  

client experience and propose new processes that will help in improving efficiency.