Quality Analyst - Taguig, National Capital Region

This is an exciting opportunity to join Access Healthcare Services Manila, Inc. as a Quality Analyst in our dynamic Healthcare BPO team. · ...

The Quality Analyst monitors evaluates and improves quality processes transactions or customer interactions to ensure compliance with client requirements internal standards and servicelevel agreements SLAs. · ...

Be a Quality Leader in a High-Impact Life Insurance Program. · ...

+We are seeking a Quality Analyst to join our growing team in Taguig City. As a Quality Analyst, you will play a crucial role in ensuring the highest standards of customer service and accuracy in our medical claims processing operations. · +Perform quality assurance checks on med ...

This position is responsible for completing all assigned transaction evaluations and attending all internal and external calibration sessions assigned. · ...

This position is responsible for completing all assigned transaction evaluations and attending all internal and external calibration sessions as assigned. · The ideal candidate must possess:Bachelor's Degree in any discipline (Preferred but not mandatory) · Minimum of 2-3 years o ...

The Customer Experience Analyst conducts transaction monitoring of frontline agent's calls and root cause analysis with the aim of helping Contact Center Operations in driving the consistency of quality assurance and excellent customer experience. · ...

The Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards, policies, and healthcare regulations. · ...

Conduct quality monitoring to identify and remediate opportunities guided by Compliance and Quality standards. · ...

We are looking for a detailoriented Quality Analyst to join our clients Customer Care team. · In this role, you will monitor evaluate and enhance the quality of Back Office and Voice support processes. ...

We are looking for a detail-oriented Quality Analyst to join our client's Customer Care team. · Conduct quality audits of Back Office requests and Voice calls to identify errors, trends, and areas for improvement. · Analyze operational procedures to identify knowledge gaps, proce ...

We're looking for a Quality Analyst to oversee performance and service quality to guarantee customer satisfaction. · ...

The Quality Analyst is responsible for ensuring high service standards through transaction monitoring, performance analysis, and continuous quality improvement initiatives. · ...

We are looking for a detail-oriented Quality Analyst to join our client's Customer Care team. · monitor evaluate enhance quality of Back Office Voice support processes · conduct audits identify knowledge gaps provide actionable feedback improve team performance · ...

This position is responsible for completing all assigned transaction evaluations and attending all internal and external calibration sessions as assigned. The Quality Analyst role encompasses the following critical responsibilities: ...

The Healthcare Helpdesk Quality Auditor/Analyst will be responsible for evaluating and auditing the performance of helpdesk associates to ensure adherence to company standards,policies,and healthcare regulations. · ...

This position is responsible for completing all assigned transaction evaluations and attending all internal and external calibration sessions as assigned. · The Quality Analyst role encompasses the following critical responsibilities: · Uphold Sutherland's reputation through rigo ...

Thispositionisresponsibleforcompletingallassignedtransactionevaluationsandattendingallinternalandexternalcalibrationsessionsasassigned. · UpholdSutherlandsreputationthroughrigorousauditingofteammatecalltransactionsadheringtotheagreed-uponpercentageperagentasspecifiedbytheclient. ...

We are looking for a detail-driven and analytical Quality Analyst to help elevate service excellence across our Back Office and Voice Support operations. · Conduct quality audits of Back Office tickets and Voice interactions received via email and calls · Ensure end-user satisfac ...

This position involves completing transaction evaluations and attending calibration sessions. The Quality Analyst role entails upholding Sutherland's reputation through rigorous auditing of teammate call transactions.Meticulously oversee and manage performance in terms of service ...