Customer Service Technician Support - Parañaque, Pilipinas - VCC Link, Inc.

Paglalarawan

Responsibilities:
Efficiently and accurately triage and route all incoming calls.
Process SDS phone, email, & fax requests in an accurate and timely manner.

Effectively utilize all resources such as internal database(s) and the internet to ensure accurate and thorough resolution of client SDS requests.

Accurately enter all client material requests originating from both internal and external sources.
Add, revise, and update SDS within the company database.


Qualifications:

A minimum of 1 year of related experience specific to hazardous waste management, spill management, disposition, and site remediation or equivalent preferredTechnical knowledge and/or certification or field experience in DOT, IATA, IMDG, and TDG a plusMust have good written and oral communication skillsAbility to work independently and as part of a team (onsite or remote)Multi-tasked to meet numerous response times and deadlinesExcellent customer service skills.

1-2 years of customer service background or related experience preferredStrong computer skills.

Experience with Word, Access, and ExcelMust have High School diploma or GED equivalentLocation:
Parañaque