Customer Care Specialist - Metro Cebu, Central Visayas
Para lamang sa mga rehistradong miyembro Metro Cebu, Central Visayas, Pilipinas
1 buwan ang nakalipas
Job summary
Customer care specialist responsible for issues letter of authority after assessment of coverage professionally explains non-coverage rationale to members screens assesses process availment cases based on procedures benefits applications guidelines responds to inquiries complaints at first-hand resolution if possible on customers feedback issues raised escalates complex availment cases based set escalation procedures complies pre-advised shift schedule ensures support operations 24/7 ensures operating costs reduction by implementing use office supplies facilities power internet phones.
- BPO HMO experience advantage
- 1 year BPO experience technical support telco account CSR financial account healthcare account
Paglalarawan ng trabaho
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