Wala nang mga aplikasyon ang tinatanggap para sa trabahong ito
- Going above and beyond and providing excellent customer service in a friendly and professional manner via phone calls, emails, live chat, and social media
- Accepting, allocating, and updating customer orders
- Proactively contacting customers to provide order updates
- Tracking orders and liaising with internal/external logistics teams and suppliers
- Resolve customer complaints and Ad hoc administrative tasks to support the online channel.
- Strong communication skills with the ability to genuinely connect with your customers - strong written communication skills in particular as most responses will be via email
- An energetic and enthusiastic approach to all aspects of your job
- The ability to multitask and prioritise your work effectively
- Strong attention to detail
- A real team player and naturally competitive
- Must be punctual, reliable, flexible, willing to learn and have a strong work ethic
- A self-starter
- Strong computer skills - but, we will train you in our specific systems
- Strong Excel skills
- Be a quick learner and able to take on responsibility
- Experience working for a fast-placed retail business
- Experience using Zendesk and Shopify or similar customer service and e-commerce platforms (desirable).
- 9am - 5pm AEST, Monday to Friday
Senior Customer Service Representative - Quezon City, Pilipinas - MicroSourcing
