EARN PHP80K Korean Bilingual Advisor- WORK AT HOME - Quezon City - Concentrix

    Concentrix
    Concentrix Quezon City

    4 araw ang nakalipas

    Upper Management / Consulting
    Paglalarawan

    Job Description:

    The position is the initial contact for consumer conversations feedback, issue resolution, records case information and data across multiple channels. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 consumer problems. The Agent ensures proper consumer handling and escalation procedures while performing assigned functions according to process and standardized policies and procedures. The Agent is accountable for customer satisfaction by achieving certain prescribed, measurable performance goals on a daily basis. The agent will work an assigned shift, which may have varying start times.

    Duties and Responsibilities:

    • Answers and responds to inbound calls, returns call from emails, website queries using documented procedures, available tools and supplied script(s) to assess consumers support needs and handle/route accordingly to the satisfaction of the consumer
    • Verifies all contact information
    • Documents and logs all contacts and actions into CRM as specified in guidelines
    • Includes all appropriate case data (soft and hard copies) i.e. CRM survey responses based on reason codes, email, photos, CSAT surveys emailed to consumer post resolution, etc.
    • Provides help and clear direction to consumers on follow-up actions to be taken for resolution

    Qualifications:

    • Exceptional Customer service skills required
    • Ability to communicate actions being taken for resolution based on process direction
    • Strong interpersonal skills, ability to establish and maintain effective working relationship
    • Should be able to read, write and understand Korean and English.
    • This is Work at Home set-up, but candidate must be residing in within Metro Manila.
    • Open to Filipinos and Foreigners in PH. Foreigners with 13A or Permanent Resident Visa holder will be prioritized.
    • For Filipinos: must be TOPIK 6 Level.
    • Willing to accept the Php80K package.
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Quezon City