- Bachelor's degree or above
- Minimum 1 year experience in customer service, preferably in finance or E-commerce industry
- High level of honesty and integrity. Proactive and meticulous.
- Mandarin proficiency is required
- A sense of responsibility and team work spirit.
- Ability to work under pressure, strong communication skills and exceed beyond expectation.
- Passionate for the customer service industry and can work under different work shift, including night shifts.
- Positive about the crypto industry
- Personal or professional experience with cryptocurrency
- Willing to work shifting
- Provide outstanding customer service to clients via various communication channels, including phone, email, and live chat.
- Address customer inquiries, concerns, and complaints promptly and professionally.
- Assist customers with account-related issues, transaction inquiries, and technical support.
- Maintain a high level of product and industry knowledge to effectively address customer inquiries.
- Collaborate with internal teams to resolve complex customer issues and escalate as needed.
- Proactively identify opportunities to improve customer satisfaction and retention.
- Adhere to company policies and procedures while ensuring compliance with regulatory requirements.
- Maintain accurate records of customer interactions and transactions.
- Continuously strive to meet and exceed performance metrics and service level agreements.
- Participate in ongoing training and professional development activities.
- HMO coverage
- Competitive Package
- Hybrid work arrangement
- Prime office locations
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Upskilling through Emapta Academy
- Career growth opportunities
- Diverse and supportive work environment
-
Customer Service Representative
3 araw ang nakalipas
VCC Link, Inc. Philippines, Pilipinas Buong orasWe are currently hiring for Customer Service Representatives to be based in Cubao and Pasay. · Qualifications · HS/SHS Graduates, Associate Graduates, and College Graduates are welcome to apply. · Open to applicants without BPO experience. · Amenable to work onsite and can do shi ...
-
Financial Service Representative
3 araw ang nakalipas
ResultsCX Philippines, Pilipinas Buong orasFinancial Service Representative - QPlaza · Hiring now · This is the best time to start a new career with a fast-paced and Great Place to Work certified company that provides recognition and accolades to its top performers At ResultsCX, you'll be recognized for your contributions ...
-
Customer Service Representative
3 araw ang nakalipas
Nezda Technologies, Inc. Philippines, Pilipinas Buong orasNezda is looking for Customer Service Representative. · Salary: Up to P33,000 · Fresh Graduates are welcome to apply · Qualifications: · High School Graduates with 3 months BPO Voice Experience. · College Undergraduates with 6 months BPO Voice Experience. · College Graduates WITH ...
-
Customer Service Representative
3 araw ang nakalipas
AutoDS - Automatic Dropshipping Tools Philippines, Pilipinas Buong orasAutoDS is Hiring ???? · AutoDS is a leader in the eCommerce industry. We're looking for customer-oriented service representatives to join our family and enjoy a position full of challenges and satisfaction. · We take pride in our great people-first culture and our diverse global ...
-
Customer Service Representative
3 araw ang nakalipas
Neksjob Philippines Philippines, Pilipinas Buong orasCustomer Service Representative is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer care needs and resolving ...
-
Customer Service Representative
3 araw ang nakalipas
Redlime Philippines, Pilipinas Buong orasJob Summary : · The Voice Pre-Sales Customer service Representative at our travel agency serves as the initial point of contact for prospective travelers. They are responsible for providing exceptional customer service, assisting with inquiries, and guiding potential customers th ...
-
Customer Service Representative
3 araw ang nakalipas
Neksjob Philippines Philippines, Pilipinas Buong orasCustomer Service Representative is primarily responsible for providing customer service support according to the scope of work and service level requirements. · Minimum Requirements · Must be 18 years old · At least Graduate of HS(old curriculum)/SHS(new curriculum) or College Gr ...
-
Customer Service Representative
3 araw ang nakalipas
Neksjob Philippines Philippines, Pilipinas Buong orasWe are seeking a Customer Service Representative specializing in automobile accounts to provide exceptional support, handle inquiries and complaints, process orders, and maintain client relationships within our automotive services division. · Requirements · 6 months CCE · CSE any ...
-
Customer Service Representative
3 araw ang nakalipas
HCM Nexus Consulting Inc Philippines, Pilipinas Buong orasAbout the job Customer Service Representative · Job Description: · .Shall help document the process flow, creating FAQs, creating KPI target, product knowledge transfer to new hires. · .Shall take calls, chats, emails and provide accurate response to the end user through various ...
-
Customer Service Representative
3 araw ang nakalipas
Nezda Technologies, Inc. Philippines, Pilipinas Buong orasNezda is currently hiring for Customer Service Representative who will be responsible for handling questions, comments and complaints regarding a particular business. · Open for: · College Graduate with or without work experience · High School Graduate with 3 Months customer serv ...
-
Customer Service Representative
3 araw ang nakalipas
Neksjob Philippines Philippines, Pilipinas Buong orasSeeking a Customer Service Representative for our Travel Logistics Account, responsible for assisting customers with booking, itinerary changes, and resolving travel-related issues to ensure a seamless and enjoyable travel experience. · Requirements · 6 months CCE · CSE any indus ...
-
Customer Service Representative
3 araw ang nakalipas
Nezda Technologies, Inc. Philippines, Pilipinas Buong orasNezda is hiring Customer Service Representative. · Salary: Up to P32,000 · Qualifications: · College Graduate With or Without experience. · Highschool Graduate with at least 3 months BPO experience. · Excellent Communication Skills is required. · ...
-
Customer Service Representative
3 araw ang nakalipas
VCC Link, Inc. Philippines, Pilipinas Buong orasWe are currently hiring for Customer Service Representatives to be based in Pasig and Quezon City. · Qualifications · HS Grads and SHS Grads are welcome to apply. · Must have at least 6 months BPO experience. · Amenable to work onsite and okay with shifting schedule · ...
-
Customer Service Representative
3 araw ang nakalipas
Nezda Technologies, Inc. Philippines, Pilipinas Buong orasNezda Technologies Inc. is currently hiring for Customer Service Representative. · Salary: P 19,000 - P 22,000 + Incentives + Night differential + Bonuses. · Qualifications: · College Graduate or Completed 2nd year in college with at least 1 year of BPO experience. · Amenable to ...
-
Customer Service Representative
3 araw ang nakalipas
Neksjob Philippines Philippines, Pilipinas Buong orasA Customer Service Representative in a financial account plays a crucial role in addressing customer inquiries related to banking, insurance, or other financial services. Responsibilities include assisting customers with account transactions, resolving issues, and providing infor ...
-
Customer Service Representative
3 araw ang nakalipas
SRR Group Philippines, Pilipinas Buong orasThis is a remote position. · We're looking for a highly skilled call center representative to join our team, managing a large volume of inbound and outbound calls. The ideal candidate will be a quick learner who can memorize scripts and adapt them when issues arise during a call. ...
-
Customer Service Representative
3 araw ang nakalipas
Nezda Technologies, Inc. Philippines, Pilipinas Buong orasNezda is actively seeking Customer Service Representative applicants. · Qualifications: · HS grad with or without experience · Good communication skills · Willing to work on-site · Location: Cebu City · Salary: 13k to 22k · Fast and Easy Process · WAYS TO APPLY: · Send your resum ...
-
Customer Service Representative
3 araw ang nakalipas
VCC Link, Inc. Philippines, Pilipinas Buong orasWe are currently hiring for Customer Service Representatives to be based in Shaw and Ortigas. · Qualifications · must have at least 6 months BPO experience handling international accounts (inbound & outbound) · High School Grads are welcome to apply · Amenable to work onsite and ...
-
Customer Service Representative
3 araw ang nakalipas
Nezda Technologies, Inc. Philippines, Pilipinas Buong orasNezda Technologies Inc. is hiring for Customer Service Representative - Virtual Process. · Salary: P 22,000 - P 29,000 · Qualifications: · College graduate with or without CCE experience. · HS / SGS with 6 years CCE experience. · Good in Communication skills. · Job Description: · ...
-
Customer Service Representative
3 araw ang nakalipas
MicroSourcing Philippines, Pilipinas Buong orasQualification: · . 3 years of experience in Customer Service · . Strong oral and written communication skills · . Proven ability to meet quotas · . Excellent team skills · . Excellent oraganisational and time management skills · . Results-oriented with strong analytical skil ...
Customer Service Representative - Philippines, Pilipinas - EMAPTA
Paglalarawan
Job Description
At the forefront of the global blockchain ecosystem stands our client, whose comprehensive product suite includes the largest digital asset exchange. With a mission to become the infrastructure provider for the crypto industry's future, they are committed to harnessing Web3 technology for positive impact. As a non-profit organization, our client is deeply devoted to empowering and protecting users in a digitally connected world. Since their inception, user protection has been their top priority, leading them to implement cutting-edge security measures and strict data privacy controls across their ecosystem. Joining our client's team presents an exciting opportunity to contribute to the forefront of the crypto industry, shaping a safer and more prosperous digital landscape for all.
Job Description
As a Customer Service Representative, you will deliver exceptional customer service across multiple communication channels, including phone, email, and live chat. Your responsibilities will involve promptly and professionally addressing customer inquiries, concerns, and complaints to ensure overall satisfaction.
Employment type: Full-time
Shift: Shifting
Work setup: Hybrid, Metro Manila
What do you need to succeed
What awaits you in this role
Why choose us
Who are we
At Emapta, we pride ourselves on offering more than just a job - we provide a lifestyle. Enjoy the perfect work-life balance with our flexible arrangements, empowering you to excel both personally and professionally. Embrace exciting global opportunities that broaden your horizons and enrich your career journey. We offer a competitive compensation package that acknowledges your talent and dedication.
Embrace flexible work arrangements and seize global opportunities to broaden your horizons. Emapta's competitive compensation package, combined with a vibrant work culture, will undoubtedly make your journey with us an exciting and fulfilling one. Take your career to new heights, gain exposure to diverse industries, and contribute to exciting projects while thriving in an environment that values your dedication and accomplishments.
#EmaptaExperience