Call Center Trainer - Philippines, Pilipinas - Datablazers, Inc.

Paglalarawan

Responsibilities

The Trainer prepares the team members to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, he/she must provide cross training, new product training, updates, refreshers and recursive training, deliver training events and learning solutions using all mediums including all in-class, e-learning, virtual facilitation and blended techniques.

• Assess training needs, determine learning gaps, recognize learning opportunities, and develop and deliver training and/or coaching to affect performance
• Develop, manage, and communicate training plans to the operations team
• Provide post-training support, follow up, and coaching
  
  

Qualifications

• At least a year of experience as a Call Center Trainer
• Willing to work 100% onsite in Alabang