Sr. Associate Manager - Taguig
3 linggo ang nakalipas
Job summary
Sutherland seeks an Associate Manager-Customer Experience/Quality to join their team of driven individuals who are hard-working and confident in helping them succeed.Responsibilities
- Analyze customer interaction data to identify trends and areas for improvement.
- Ensure agents adhere to company policies, procedures, and regulatory guidelines.
- Provide constructive feedback and coaching to agents to enhance their skills...
Paglalarawan ng trabaho
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