Fraud Recovery Officer - Taguig, Pilipinas - Metrobank

    Metrobank
    Metrobank Taguig, Pilipinas

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    Be #InGoodHands with Metrobank

    Here at Metrobank, we don't simply hire employees—we hone future leaders. We provide opportunities that enhance your skills and unlock your talents, helping you evolve into a well-rounded individual. We supply you with all the pieces you need to do your best work, unleashing your full potential to help you secure your future and lead a fulfilling career. And with Metrobank's strong heart for the community, you have the chance to give back and make worthwhile contributions to our nation's economic and social development.

    With Metrobank, a meaningful life is within your reach

    Position Title: Fraud Recover Officer

    Role Exposure:

    • Develop an in-depth understanding on the fraud management in the banking and financial institution
    • Work on challenging and impactful projects that contribute to the Bank's growth and success
    • Participate in cross-functional teamwork, fostering collaboration and creativity, and receive personalized career coaching and mentoring to chart your professional growth path
    • Enjoy competitive perks and benefits that reward your hard work and dedication

    Job Summary:

    The Fraud Recovery Officer (FRO) shall assist the Fraud Recovery Department Head in managing fraud losses and maximizing the Bank's recovery effort thru timely filing of chargebacks of fraud-related disputes/complaints in accordance with the Rules and Regulations of MasterCard or other regulatory bodies.

    Specific Duties & Responsibilities

    • Validates cardholder's fraud dispute claims.
    • Assigns appropriate chargeback reason code based on case analysis and the documents provided.
    • Processes Chargeback and invoice retrieval request.
    • Monitors all incoming representations from merchants.
    • Endorses credit adjustment to client's account for successful chargeback.
    • Coordinates with other units, BancNet, local banks, MasterCard, billers, merchants, etc. on fraud recovery related matters.
    • Performs outbound calls to other banks, acquirers, government or law enforcement agencies for possible mousetrap operation.
    • Prepares and timely submits monthly reports.
    • Manages inquiries of other units pertaining to Mastercard Debit Chargeback.
    • Responds in a timely and professional manner to all, inquiries and request in connection with fraud dispute/complaint of a customer.
    • Performs other duties as assigned.

    Job Qualifications:

    • Graduate of Business course or related courses
    • Must have knowledge with Banking products and services
    • Experience with Fraud processes is a plus
    • Should be familiar with Visa/MasterCard chargeback and recovery process especially on fraud cases.
    • Good organizational and communication
    • Must have good analytical skills
    • Must be willing to extend hours or report to work when required by the Business.

    Other Details:

    • Rank: Junior Officer
    • Business Unit: Operations Control Group / Fraud Management Division
    • Office Location: Metrobank Center, BGC