Real-Time Analyst WFM - Cebu City

CallTek is looking for a detail-oriented and analytical WFM Analyst to join our growing team. · ...

Job summary · CallTek busca un analista WFM detallado y analítico para unirse a nuestro equipo en crecimiento. El analista WFM será responsable del manejo de procesos de gestión del talento para asegurarse de que tenemos el número correcto de personas con las habilidades adecuada ...

Join our dynamic team as a WFM MIS Analyst at CallTek This is a crucial role in the development, maintenance, and management of our Management Information Systems (MIS), focusing on workforce management analytics and reporting. · ...

Join our dynamic team as a WFM MIS Analyst at CallTek This is a crucial role in the development maintenance and management of our Management Information Systems (MIS) focusing on workforce management analytics and reporting. · ...

Generates schedules accordingly to meet business requirements enabling superior customer service Adjusts the schedules accordingly based on actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing Monitors queue real-time wh ...

The Real Time Analyst will generate schedules accordingly to meet business requirements enabling superior customer service. · ...

Monitor phone queues and service levels on a real-time basis to identify situations where additional resources may be needed to maintain service levels. · Provide shift reports to management with service level and abandon rate explanations for any day where KPI's are missed. · ...

The WFM Supervisor oversees the end-to-end WFM process to optimize staffing levels and operational efficiency. · Key Responsibilities include Strategic Planning & Forecasting, Scheduling & Capacity Planning, Real-Time Management (RTM), Performance Reporting & Analytics and Team L ...

+The WFM Supervisor is responsible for leading the WFM team to optimize staffing levels and operational efficiency. · +Education: Bachelor's degree in Business, Mathematics, Statistics, or a related field. · Experience: Minimum of 3–5 years in WFM within a BPO environment, with a ...

We are seeking a detail-oriented and proactive Real-Time Analyst (RTA) to join our Workforce Management (WFM) team supporting a retail account. · Monitor intraday performance of queues, service levels, and staffing across multiple retail programs. · Track and report schedule adhe ...

The WFM Manager is responsible for leading and optimizing workforce planning strategies to ensure operational efficiency service level achievement and cost-effective staffing across all business units. · This includes developing and maintaining accurate forecasting models based o ...

The WFM Manager is responsible for leading and optimizing workforce planning strategies. · Minimum of 3–5 years of experience in Workforce Management within a contact center or service operations environment. · ...

The Workforce Manager is responsible for end-to-end workforce planning and real-time operations to ensure optimal staffing service level attainment and cost efficiency across assigned programs. · ...

Join the dynamic team at XMCBPO' as a Real Time Analyst. This full-time position is based in Cebu, Central Visayas and plays a crucial role in optimizing our call center operations. · Review and publish agent schedules based on agreed staffing requirements, and client business ru ...

+ The role involves overseeing the daily operations of our workforce. · +Generates month-wise, day-wise and interval-wise forecast incorporating historical trends and other factors. · ...

If you enjoy working with data, making quick decisions, and keeping operations running smoothly, this role is for you. · ...

We are seeking a sharp and proactive Real Time & Insights Analyst to be the eyes and ears of our operations floor. · This role is critical in balancing the immediate demands of a fast-paced BPO environment with the strategic need for continuous improvement. · The successful candi ...

We are seeking a highly motivated and detail-oriented RTA Lead to oversee real-time management across multiple BPO programs.This role is critical in ensuring service level objectives (SLOs), occupancy and other key performance indicators (KPIs) are met through real-time monitorin ...

This job requires at least 2 years WFM Real Time Analyst background and experience in CMS Avaya, Verint, Aspect, eWFM or etc. · ...

Help millions of people live healthier lives by connecting them with the care and resources they need. · ...