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    Customers Service Officer/2yrs Exp/FTI Taguig - Dempsey Resource Management Inc

    Dempsey Resource Management Inc
    Dempsey Resource Management Inc Taguig, Pilipinas

    1 araw ang nakalipas

    Dempsey Resource Management, Inc. background
    Paglalarawan

    Responsibilities and duties:

    Assisting Customers:

    Providing assistance and support to customers regarding their inquiries, concerns, and requests through various channels such as phone, email, chat, or in-person interactions.


    Resolving Issues:
    Resolving customer complaints, problems, and issues efficiently and effectively to ensure customer satisfaction and retention.

    Product Knowledge:
    Having a thorough understanding of the company's products or services to provide accurate information and guidance to customers.

    Handling Transactions:
    Processing orders, refunds, exchanges, and other transactions accurately and promptly.

    Documentation:
    Maintaining detailed records of customer interactions, transactions, inquiries, complaints, and resolutions for future reference and analysis.

    Communication:
    Communicating with customers in a professional, courteous, and empathetic manner, ensuring clear and effective communication at all times.

    Problem-Solving:

    Identifying and analyzing customer needs and problems, and offering appropriate solutions or escalating issues to higher authorities when necessary.


    Customer Feedback:

    Collecting feedback from customers to identify areas for improvement in products, services, or processes, and conveying this feedback to relevant departments.


    Team Collaboration:

    Collaborating with other team members, such as sales, technical support, and operations, to ensure a seamless customer experience and resolve complex issues.


    Adherence to Policies and Procedures:
    Following company policies, procedures, and guidelines in all customer interactions and transactions to maintain consistency and compliance.

    Continuous Learning:
    Staying updated on product knowledge, industry trends, and customer service best practices through training programs and self-directed learning.

    Performance Metrics:
    Meeting or exceeding performance metrics such as response time, resolution time, customer satisfaction scores, and service level agreements.

    Flexibility:

    Being adaptable and flexible to handle various tasks and responsibilities as per business needs and fluctuations in customer demand.


    Requirements:
    Bachelor's degree in any 4 year course

    At least 2 -3 yrs of experience


    Excellent communication and problem-solving skills, computer literacy, ability to multitask and work under pressure, adaptability, teamwork, professionalism, and preferably some prior customer service experience.

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