Team Lead - Philippines - ECLARO

    ECLARO
    ECLARO Philippines

    5 oras ang nakalipas

    ₱900,000 - ₱1,600,000 (PHP) bawat taon *
    Paglalarawan

    Team Lead – Live Scan Review

    About ECLARO

    ECLARO is an award-winning professional services firm headquartered in New York City, with operations across the U.S., Canada, UK, Ireland, Australia, and the Philippines. We partner with leading organizations to drive innovation, automation, and process improvement by delivering the Right People at the right time.

    About the Role

    We're looking for an experienced Team Lead – Live Scan Review to join our dental Customer Experience team. In this role, you'll be a clinical and technical expert—reviewing digital impressions in real time and after submission, while coaching dental practices to improve intraoral scanning techniques and achieve outstanding restorative outcomes.

    You'll operate at the intersection of clinical expertise, quality assurance, and customer leadership, handling complex, high-volume scan reviews and live consultations. This is a hands-on, high-impact role for dental professionals who enjoy mentoring others, solving clinical challenges, and maintaining the highest quality standards in a fast-paced, customer-facing environment.

    What You'll Do

    • Perform live and post-submission reviews of digital impressions, providing real-time guidance to dental teams on proper scanning protocols and technique improvements
    • Identify and assess clinical and technical issues such as margin accuracy, tissue over margin, and bite alignment
    • Deliver clear, professional feedback via chat and voice to support dental practices during time-sensitive cases
    • Maintain detailed documentation of findings, feedback, and outcomes within support systems
    • Prioritize scan reviews based on case urgency and production deadlines to consistently meet SLAs
    • Track recurring scan issues and contribute to targeted coaching strategies that improve long-term scan quality
    • Stay up to date with SOPs, evolving technologies, and digital dental workflows

    What We're Looking For

    • At least 2 years of experience as a dental laboratory technician, dental assistant, or CAD/CAM designer
    • Strong knowledge of dental anatomy, morphology, and terminology, including margin identification and bite evaluation
    • Hands-on experience with 3Shape Design and intraoral scanner software and hardware (4+ years preferred)
    • Excellent written and verbal communication skills, with the ability to explain complex feedback clearly and calmly
    • Customer-focused mindset with proven ability to de-escalate issues and deliver a high-quality experience
    • Ability to multitask, work independently, and stay composed under pressure in a high-velocity environment
    • Chairside and lab experience strongly preferred
    • Implant experience is a plus, but not required

    Why Join ECLARO

    • Play a key leadership role in shaping scan quality and clinical success for dental practices
    • Work in a fast-growing, digitally driven dental support environment
    • Apply your clinical expertise in a role that combines quality, coaching, and customer impact
    • Collaborate with experienced professionals in a supportive, performance-driven culture

    If you're a dental professional who thrives on precision, coaching, and delivering excellent clinical outcomes, this is your opportunity to lead and make a meaningful impact.

    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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