- Design and deliver technical training programs for L1–L3 engineers and team leads.
- Conduct onboarding training for new hires across Service Desk, NOC, SOC, and Infrastructure teams.
- Develop training materials such as presentations, manuals, SOPs, labs, and assessments.
- Train on core IT topics including:
- Windows & Mac OS
- Active Directory & Azure AD
- Office 365 / Microsoft 365
- Networking fundamentals (DNS, DHCP, VPN, TCP/IP)
- Ticketing systems and ITSM processes
- Basic cybersecurity and best practices
- Evaluate trainee performance and provide feedback, coaching, and improvement plans.
- Collaborate with Operations and Team Leads to identify skill gaps and training needs.
- Keep training content updated with the latest tools, technologies, and client requirements.
- Support continuous improvement initiatives and knowledge management.
- Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
- 3–6+ years of hands-on IT support or infrastructure experience.
- Prior experience as a Technical Trainer, IT Trainer, Team Lead, or SME is highly preferred.
- Strong knowledge of IT infrastructure, systems, and MSP operations.
- Excellent communication, presentation, and facilitation skills.
- Ability to explain complex technical concepts in a simple and engaging manner.
- Strong organizational and documentation skills.
- Experience with LMS platforms and training tools is a plus.
- MSP experience (highly preferred).
- Certifications such as ITIL, CompTIA A+/Network+/Security+, Microsoft, or similar.
- Experience training global or remote teams.
- Coaching or mentoring background.
- Competitive pay + performance bonuses
- HMO with dependent coverage
- Free Meal.
- Free Accommodation
- Work-On-Site Allowance
- Shuttle Services
- 13th-month pay, allowances, and government-mandated benefits
- Leadership development & continuous learning programs
- Night differential, holiday pay, and life & pet insurance
- A people-first culture that values innovation, collaboration, and growth
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We are seeking an experienced and passionate Technical Trainer to design develop and deliver technical training programs for our IT teams. · ...
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We are seeking an experienced Technical Trainer to design develop deliver technical training programs IT teams. · ...
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Technical Trainer - Taguig - IT BY DESIGN
Paglalarawan
We are seeking an experienced and passionate Technical Trainer to design, develop, and deliver technical training programs for our IT teams. The ideal candidate will have strong hands-on IT experience, preferably in an MSP environment, and the ability to translate technical concepts into engaging and practical learning sessions.
This role plays a critical part in upskilling our Service Desk, NOC, SOC, and Infrastructure teams to ensure consistent, high-quality service delivery to our global clients.
Key Responsibilities
Required Skills and Qualifications
Nice to Have
Why Join IT By Design
About IT By Design
Headquartered in New Jersey, USA, IT By Design is a global Managed Services Provider (MSP) with teams across the U.S., India, and the Philippines. We specialize in NOC, SOC, Helpdesk, Cybersecurity, and Talent Solutions, empowering MSPs to scale through people and technology.
At ITBD, we believe in building long-term careers—where passion, purpose, and innovation intersect.
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Technical Trainer
Para lamang sa mga rehistradong miyembro Taguig, Metro Manila
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Technical Trainer
Para lamang sa mga rehistradong miyembro Taguig
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Technical Trainer
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