Telco CSR – DTV Streaming Account - Mabalacat, Pampanga

Para lamang sa mga rehistradong miyembro Mabalacat, Pampanga, Pilipinas

1 buwan ang nakalipas

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Job summary

billing concerns subscriptions and service upgrades Provide technical support for streaming issues such as login problems buffering device compatibility and connectivity Troubleshoot and resolve customer concerns efficiently while ensuring a positive customer experience Accurately document call details customer interactions and resolutions in the system Follow company policies procedures and quality standards Meet or exceed performance metrics including call handling time customer satisfaction and attendance Upsell or recommend relevant products and services when appropriate)

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