Senior Telecom Engineer - Manila
1 buwan ang nakalipas
Job summary
Maintain enterprise Contact Center and corporate telecommunications systems Design configure enhance and test platform elements including call routing IVR scripting hours of operation address book transfers to meet business requirements Support maintenance of the telecommunications toll free and DID number portfolio port orders documentation ongoing utilization review for operational cost efficiencies
- Serve as primary administrator technical lead for Nice inContact CXOne platform ACD IVR Auto Dialer OMNI Channel WFM Studio interaction analytics
Paglalarawan ng trabaho
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