Manager Workforce Management - Muntinlupa City - EXL Service Philippines, Inc.

    EXL Service Philippines, Inc.
    EXL Service Philippines, Inc. Muntinlupa City

    9 oras ang nakalipas

    Teknolohiya / Internet
    Paglalarawan

    A Workforce Management (WFM) Manager is responsible for ensuring the right staffing levels, schedules, and resources are in place to meet business demands while optimizing efficiency and employee satisfaction. This role combines analytics, forecasting, and leadership to balance operational needs with workforce engagement.

    Key Responsibilities

    Forecasting & Planning

    • Analyze historical data and business trends to forecast staffing needs.
    • Develop workforce plans to align labor resources with organizational goals.

    Scheduling & Resource Allocation

    • Create and manage employee schedules to ensure coverage across shifts.
    • Balance workload distribution to optimize productivity and service levels.

    Real-Time Management

    • Monitor daily operations and adjust staffing in response to demand fluctuations.
    • Manage time-off requests, shift swaps, and unexpected absences.

    Performance Monitoring

    • Track KPIs such as service levels, occupancy, and adherence.
    • Provide insights and recommendations to improve efficiency.

    Collaboration

    • Partner with operations, HR, and finance teams to align workforce strategies.
    • Support call center or service delivery managers with staffing solutions.

    Continuous Improvement

    • Implement tools, methodologies, and automation to streamline workforce processes.
    • Drive initiatives to reduce cost-to-serve and improve employee engagement.
  • Trabaho sa kumpanya

    Workforce Manager

    EXL Service Philippines, Inc.

    Role Overview · The Workforce Manager will be responsible for overseeing workforce planning, scheduling, and real-time management to ensure operational efficiency and service level achievement. This role requires strong analytical skills, leadership, and the ability to collaborat ...

    Muntinlupa City ₱700,000 - ₱1,600,000 (PHP) bawat taon

    9 oras ang nakalipas

  • Trabaho sa kumpanya

    Workforce Manager

    EXL Service Philippines, Inc.

    A WFM Manager oversees the planning, scheduling, real-time management, reporting and optimization of staff to ensure efficient operations, meet business demands, and maintain service levels. They analyze workforce data, manage forecasting, and coordinate with teams to balance wor ...

    Muntinlupa City ₱700,000 - ₱1,600,000 (PHP) bawat taon

    9 oras ang nakalipas

  • Trabaho sa kumpanya

    WORKFORCE MANAGEMENT

    Infosys BPM

    3A Alabang WORKFORCE MANAGEMENT · Senior Associate Process Specialist (WFM / RTA) – Alabang · Are you ready to make an impact? Join as a Workforce Management - Senior Associate and jumpstart your career · Qualifications: · Bachelor's degree graduate, any field. · 3 years of WFM ...

    Muntinlupa City ₱700,000 - ₱1,600,000 (PHP) bawat taon

    5 oras ang nakalipas

  • Trabaho sa kumpanya

    Workforce Manager

    Para lamang sa mga rehistradong miyembro

    Role Overview · The Workforce Manager will be responsible for overseeing workforce planning, scheduling, and real-time management to ensure operational efficiency and service level achievement. This role requires strong analytical skills, leadership, and the ability to collaborat ...

    Muntinlupa ₱700,000 - ₱1,600,000 (PHP) bawat taon

    4 araw ang nakalipas

  • Trabaho sa kumpanya

    Workforce Manager

    Para lamang sa mga rehistradong miyembro

    Workforce Manager will oversee the workforce and MIS management function across multiple sites and lines of businesses to ensure that service level, financial, and other KPIs are met. · ...

    Muntinlupa

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    WORKFORCE MANAGEMENT

    Para lamang sa mga rehistradong miyembro

    We value Diversity, Equity, and Belongingness. · Are you ready to make an impact? Join as a Workforce Management - Senior Associate and jumpstart your career ...

    Muntinlupa

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    WORKFORCE MANAGEMENT

    Para lamang sa mga rehistradong miyembro

    Join us as a Workforce Management - Senior Associate and jumpstart your career by creating forecast and staffing models, providing analytical support for business initiatives. · ...

    Muntinlupa ₱700,000 - ₱1,600,000 (PHP) bawat taon

    5 araw ang nakalipas

  • Trabaho sa kumpanya

    Workforce Manager

    Para lamang sa mga rehistradong miyembro

    Role Overview · The Workforce Manager will be responsible for overseeing workforce planning, scheduling, and real-time management to ensure operational efficiency and service level achievement. This role requires strong analytical skills, leadership, and the ability to collaborat ...

    Muntinlupa City, National Capital Region ₱700,000 - ₱1,600,000 (PHP) bawat taon

    4 araw ang nakalipas

  • Trabaho sa kumpanya

    Workforce Manager

    Para lamang sa mga rehistradong miyembro

    Workforce Manager will oversee the workforce and MIS management function across multiple sites and lines of businesses to ensure that service level, financial, and other KPIs are met. · ...

    Muntinlupa City, National Capital Region

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    WORKFORCE MANAGEMENT

    Para lamang sa mga rehistradong miyembro

    Join as a Workforce Management - Senior Associate and jumpstart your career. · ...

    Muntinlupa City, National Capital Region

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Workforce Management

    Para lamang sa mga rehistradong miyembro

    The position requires at least 2nd year college completed with no back subject/s or college graduate with experience as WFM Lead. · ...

    Alabang

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Manager Workforce Management

    TP

    The ideal candidate for this position will succeed in this role if they have both knowledge and technical depth about the company and the industry. This is essential as they will be a central person in the decision making process, working with multiple individuals across differen ...

    Muntinlupa City

    9 oras ang nakalipas

  • Trabaho sa kumpanya

    Manager Workforce Management

    Para lamang sa mga rehistradong miyembro

    A Workforce Management (WFM) Manager is responsible for ensuring the right staffing levels, schedules, · & resources are in place to meet business demands while optimizing efficiency and employee satisfaction. · ...

    Muntinlupa

    4 linggo ang nakalipas

  • Trabaho sa kumpanya

    Manager Workforce Management

    Para lamang sa mga rehistradong miyembro

    A Workforce Management (WFM) Manager is responsible for ensuring the right staffing levels, schedules, and resources are in place to meet business demands while optimizing efficiency and employee satisfaction. · ...

    Muntinlupa City, National Capital Region

    3 linggo ang nakalipas

  • Trabaho sa kumpanya

    Manager - Workforce Management

    Para lamang sa mga rehistradong miyembro

    +Leads workforce management strategy ensuring optimal staffing accurate forecasting and efficient scheduling to meet service level targets. · + ...

    Alabang, Metro Manila

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Workforce Management Analyst

    Infosys BPM

    Senior Associate Process Specialist (WFM / RTA) – Alabang · Are you ready to make an impact? Join as a Workforce Management - Senior Associate and jumpstart your career · Qualifications: · Bachelor's degree graduate, any field. · 3 years of WFM experience, preferably in BPO/Shar ...

    Muntinlupa City ₱360,000 - ₱720,000 (PHP) bawat taon

    9 oras ang nakalipas

  • Trabaho sa kumpanya

    Manager Workforce Management

    Para lamang sa mga rehistradong miyembro

    The ideal candidate for this position will succeed in this role if they have both knowledge and technical depth about the company and the industry. · This is essential as they will be a central person in the decision making process, working with multiple individuals across differ ...

    Muntinlupa

    3 linggo ang nakalipas

  • Trabaho sa kumpanya

    Manager Workforce Management

    Para lamang sa mga rehistradong miyembro

    The ideal candidate for this position will succeed in this role if they have both knowledge and technical depth about the company and the industry. · ...

    Muntinlupa City, National Capital Region

    3 linggo ang nakalipas

  • Trabaho sa kumpanya

    Workforce Assistant Manager

    Para lamang sa mga rehistradong miyembro

    Manage workforce team with at least 5-10 years experience in Workforce management. · ...

    Muntinlupa

    1 buwan ang nakalipas

  • Trabaho sa kumpanya

    Workforce Management Supervisor

    Para lamang sa mga rehistradong miyembro

    The Workforce Supervisor is responsible for end-to-end Workforce Management (WFM) functions within the THE ICONIC contact center environment. This role oversees forecasting, capacity planning, scheduling, real-time performance monitoring, reporting, and analytics to ensure optima ...

    Muntinlupa ₱420,000 - ₱900,000 (PHP) bawat taon

    18 oras ang nakalipas

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