NOC Manager - Pasay - Woofy WIFI (Woofy Inc.)

    Woofy WIFI (Woofy Inc.)
    Woofy WIFI (Woofy Inc.) Pasay

    1 araw ang nakalipas

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    The NOC Manager is responsible for overseeing the Network Operations Center (NOC) and managing a team of NOC engineers. This role involves ensuring the smooth operation of network infrastructure, monitoring system performance, and promptly addressing incidents and outages. The NOC Engineer Manager plays a crucial role in maintaining network reliability and ensuring the team adheres to best practices and procedures.

    Responsibilities:

    Team Leadership:

    • Lead and manage a team of NOC engineers, providing guidance, coaching, and mentorship.
    • Foster a collaborative and positive team culture to ensure effective communication and cooperation.

    NOC Operations:

    • Oversee the 24/7 operation of the Network Operations Center, ensuring continuous monitoring of network infrastructure.
    • Coordinate with other IT teams to resolve incidents, outages, and service disruptions promptly.

    Incident Management:

    • Develop and implement incident response procedures to minimize downtime and impact on services.
    • Lead incident investigations, root cause analysis, and implement preventive measures.
    • Performance Monitoring:
    • Implement and maintain monitoring tools to track network performance, availability, and capacity.
    • Analyze performance data to identify trends, anticipate issues, and implement proactive measures.

    Documentation and Reporting:

    • Maintain accurate documentation of network configurations, procedures, and troubleshooting steps.
    • Generate regular reports on network performance, incidents, and resolutions for management review.

    Continuous Improvement:

    • Identify areas for improvement in network operations and implement changes to enhance efficiency.
    • Stay current with industry best practices and technologies, incorporating relevant advancements into the NOC operations.

    Collaboration:

    • Collaborate with other IT teams, vendors, and external partners to ensure seamless integration and optimal performance of the network.

    Qualifications:

    • Bachelor's degree in a relevant field (e.g., Computer Science, Information Technology) or equivalent work experience.
    • Proven experience in a NOC or network engineering role, with at least 5 years.
    • In-depth knowledge of network protocols, technologies, and infrastructure.
    • Strong analytical and problem-solving skills, with the ability to make quick decisions in high-pressure situations.
    • Excellent communication skills, both verbal and written and the ability to interact effectively with team members and stakeholders.
    • Certifications such as Cisco Certified Network Professional (CCNP) or equivalent are a plus.
    • Has extensive experience and knowledge on Linux Operating System
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