- Manage client accounts and staffing engagements from onboarding to ongoing service delivery.
- Track and report key metrics, including service performance, client satisfaction, and revenue targets.
- Identify growth opportunities, support renewals, and mitigate risks with client accounts.
- Collaborate with Recruitment, Operations, and Finance teams to ensure seamless execution.
- Maintain and optimize tools, dashboards, and workflows for efficiency.
- Ensure compliance with contracts, policies, and applicable regulations.
- Bachelor's degree in Business, Sales, Operations, or related field.
- Preferably with 5 years of experience in sales, account management, and B2B sales.
- Familiarity with CRM/ATS tools and reporting dashboards.
- Strong analytical, organizational, and communication skills.
- Experience in staffing, outsourcing, or workforce solutions is a plus.
- Client relationship management
- Process improvement and operational efficiency
- Data-driven decision making
- Cross-functional collaboration
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The Service Delivery Lead works closely with the Service Delivery Manager to ensure smooth day-to-day IT operations. · ...
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Manage end-to-end service delivery processes. Ensure all delivery activities meet SLAs, customer requirements, · and internal standards.Improve service provisioning performance. · Maintain delivery SOPs, · KPIs, · and basic operational dashboards. ...
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Establish the Shared Services function including structure and operating model recruit organize and manage the initial accounting team plan staffing levels and monitor utilization and output lead process transitions and operational initiatives put in place basic workflows control ...
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· Location: NCR · Work Schedule: Morning Shift · Core Responsibilities · Establish the Shared Services function, including structure and operating model · Recruit, organize, and manage the initial accounting team · Plan staffing levels and monitor utilization and output · Lead p ...
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This role involves establishing the Shared Services function and recruiting an initial accounting team. · ...
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Establish the Shared Services function including structure and operating model Recruit organize and manage the initial accounting team Plan staffing levels and monitor utilization and output Lead process transitions and operational initiatives Put in place basic workflows control ...
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+This role will be responsible for launching and managing a new Shared Services operation. · + · +Establish the Shared Services function. · Recruit organize and manage the initial accounting team. · , ...
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Sales and Client Services Lead - Taguig - ABSI
Paglalarawan
Job Summary:
The Sales and Client Services Lead for Staffing/IT-BPO, KPO, or Manpower Business drives client relationships, manages staffing engagements, and ensures efficient service delivery. This role collaborates with internal teams to achieve revenue goals, track key metrics, and optimize staffing processes.
Key Responsibilities:
Qualifications:
Core Competencies:
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IT Service Delivery Lead
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