Senior Customer Service Representative - Quezon City

Job summary

Based at the new Shared Service Center in Manila, the Customer Service team are responsible for supporting our clients throughout the lifecycle including customer master data, quotations, order entry, order management.

• Be a role model and provide exceptional customer service experience to our external customers and internal stakeholders in the field of order management.
• Deal with complex customer requirements, manage escalations, processing and follow up all relevant requests within the division's guidelines, liaising with partner functions (sales and commercial, distribution, finance) to fulfill customers' requests or resolve issues to ensure timely handling of enquiries.

Skills

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