- Analyze the raw data, identify root causes, and provide insights through the use of applicable graphical data presentation and/or statistical analysis. You may use any tool for the analysis--Excel, Minitab, SPSS, etc.
- Can formulate business proposals based on the analysis from the data gathered and present them to Executive Leadership and Clients effectively.
- Contributes to the assessment, analysis, planning, design and delivery of training and quality solutions
- Acts as a primary point of contact and performance consultant for training and quality functions for multiple programs.
- At least one (1) year as a Quality Manager handling multiple Lines of Businesses and background in Training.
- Excellent communication skills. Can articulate both written and verbal. Ability to effectively present information to Clients and/or Executive Leaders.
- SIX SIGMA Certified
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As a Quality Manager, you are a customer‑focused professional dedicated to strengthening customer loyalty. You act as the key link between the Cygnific cluster and Air France–KLM, ensuring smooth collaboration and alignment. · You translate product updates and new AFKL service co ...
Makati, Metro Manila ₱550,000 - ₱1,100,000 (PHP) bawat taon4 araw ang nakalipas
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URGENT HIRING · Manager, Quality & Training – US Healthcare · Schedule : Night Shift + Onsite · Job Title: Manager, Quality & Training – US Healthcare · Location: Philippines (supporting U.S.-based healthcare clients) · Department: Operations – Contact Center & Claims Adjudicati ...
Makati, Metro Manila ₱600,000 - ₱1,400,000 (PHP) bawat taon2 linggo ang nakalipas
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URGENT HIRING · Manager, Quality & Training – US Healthcare · Schedule : Night Shift + Onsite · Job Title: Manager, Quality & Training – US Healthcare · Location: Philippines (supporting U.S.-based healthcare clients) · Department: Operations – Contact Center & Claims Adjudicatio ...
Makati ₱600,000 - ₱1,400,000 (PHP) bawat taon2 linggo ang nakalipas
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This role is responsible for ensuring that all aspects of the project comply with the required quality standards, contractual obligations, and regulatory requirements. · ...
Makati, National Capital Region1 buwan ang nakalipas
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URGENT HIRING · Manager, Quality & Training – US Healthcare · Schedule : Night Shift + Onsite · Job Title: Manager, Quality & Training – US Healthcare · Location: Philippines (supporting U.S.-based healthcare clients) · Department: Operations – Contact Center & Claims Adjudicatio ...
Makati, National Capital Region ₱600,000 - ₱1,400,000 (PHP) bawat taon2 linggo ang nakalipas
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Manager, Quality & Training – US Healthcare · Location: Makati, Phils. · Work Set-up: Hybrid · Department: Operations – Contact Center & Claims Adjudication · Reports To: VP, Operations · Position Summary · The QA & Training Manager is responsible for designing, standardizing, an ...
Makati ₱600,000 - ₱1,400,000 (PHP) bawat taon2 linggo ang nakalipas
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A Business Development & Process Optimization Manager will drive strategic growth while ensuring our internal processes are efficient and scalable. · ...
Makati, Metro Manila1 buwan ang nakalipas
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This role is responsible for ensuring that all aspects of the project comply with quality standards and regulatory requirements. · Must be a tertiary Degree in Civil Engineering. · At least 12 months experience in solar projects. · ...
Makati1 buwan ang nakalipas
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URGENT HIRING · Manager, Quality & Training – US Healthcare · Schedule : Night Shift + Onsite · Job Title: Manager, Quality & Training – US Healthcare · Location: Philippines (supporting U.S.-based healthcare clients) · Department: Operations – Contact Center & Claims Adjudicatio ...
Makati ₱600,000 - ₱1,400,000 (PHP) bawat taon2 linggo ang nakalipas
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We are seeking an experienced Quality Manager to serve as our Management Representative and lead our quality management system. · Act as Management Representative for ISO 17025 accreditation with the Philippine Accreditation Bureau (PAB). · Develop, implement, and maintain the la ...
Mandaluyong1 buwan ang nakalipas
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Manager, Quality & Training – US Healthcare · Location: Makati, Phils. · Work Set-up: Hybrid · Department: Operations – Contact Center & Claims Adjudication · Reports To: VP, Operations · Position Summary · The QA & Training Manager is responsible for designing, standardizing, a ...
Makati ₱600,000 - ₱1,400,000 (PHP) bawat taon OTHER2 linggo ang nakalipas
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We are looking for an experienced Quality Manager to oversee and drive quality standards for an e-Commerce social media account within a BPO environment. · ...
Mandaluyong1 buwan ang nakalipas
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We are looking for an experienced Quality Manager to lead and drive quality excellence within a dynamic BPO environment. · Lead, manage, and implement quality programs and initiatives · Conduct internal quality audits and ensure compliance with standards · ...
Mandaluyong3 linggo ang nakalipas
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We are seeking an experienced Quality Manager to serve as our Management Representative and lead our quality management system. · This role is critical to maintaining our ISO 17025 accreditation and ensuring continuous improvement in our laboratory operations. · We require a stro ...
Mandaluyong1 buwan ang nakalipas
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We are looking for a Quality Manager to lead quality governance and drive continuous improvement within a key engagement. · Implement and maintain a Quality Management System across operations and support teams. · Track KPIs and develop quality processes aligned with performance ...
Eastwood, Metro Manila1 buwan ang nakalipas
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Quality Manager oversees department operations, ensures accurate data, drives process improvements, ensures efficiency, and reports on QMS effectiveness. · JOB REQUIREMENTS: · College Graduate, BS Industrial Engineer is preferred. · At least one year experience in management role ...
Pasay ₱550,000 - ₱1,100,000 (PHP) bawat taon4 araw ang nakalipas
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Description · An intermediate level management position in which the incumbent has the responsibility for directly managing the on-shore quality assurance review staff as well as monitoring the off-shore quality review staff. This includes monitoring reviewer quality and producti ...
Pasay, Metro Manila, Philippines ₱550,000 - ₱1,100,000 (PHP) bawat taon4 araw ang nakalipas
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· TASQ is actively looking to fill an on-site position for a Quality Manager - Financial in Pasay as soon as possible. The pre-screening interview will take place over the phone. · **Position Overview: Quality Manager - Financial (Pasay)** · **Work Setup:** On-site/Shifting Sc ...
Pasay, Metro Manila, Philippines ₱550,000 - ₱1,100,000 (PHP) bawat taon1 linggo ang nakalipas
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· TASQ is looking to fill an on-site position for a financial quality manager immediately. · The pre-screening interview will take place over the phone. · About the job Quality Manager - Financial (Pasay) · Work Setup: Onsite/Shifting Schedule · Requirements: · Minimum of 2 year ...
Pasay, Metro Manila, Philippines ₱550,000 - ₱1,100,000 (PHP) bawat taon1 araw ang nakalipas
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A leading manufacturer seeks a quality manager to oversee standards development and implementation across various locations globally. · ...
Pasay1 buwan ang nakalipas
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We are seeking an experienced Quality Manager to serve as our Management Representative and lead our quality management system. This role is critical to maintaining our ISO 17025 accreditation and ensuring continuous improvement in our laboratory operations. · ...
Mandaluyong, National Capital Region1 buwan ang nakalipas
URGENT Sr. Training And Quality Manager - Makati - Concentrix
Paglalarawan
Job Profile
Manager II, Quality and Training
Job Profile Summary
The Manager Quality and Training will manage training and quality staff for contact center programs. Responsible for staff performance, driving training and quality process improvement in partnership with program leadership and clients. This position will Lead the evaluation, design and delivery of training and quality initiatives. Oversee new hire, continuing education, and program specific training on assigned accounts. Develop and implement standards for quality monitoring of agents/representatives. Ensure that quality processes provide Operations with guidance to correct problems. Determine appropriate staffing levels and leads hiring, training/development, and evaluation of own staff's performance.
Job Description
Essential Functions/Core Responsibilities
Candidate Profile
Career Framework Role
Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title."
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Quality Manager
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Manager, Quality
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Quality Manager
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