Senior Support Engineer - Taguig, Pilipinas - Ekkremis SOlutions Inc.

Paglalarawan

Qualifications

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 6+ years of hands-on experience in MuleSoft development specifically on Mule ESB, Mule API Management
• Must have experience developing with MuleSoft Anypoint Platform (Mule 4.x)
• Experience with RAML Specifications
• Experience with integration architecture concepts, including API-Led, SOAP, REST, and integration patterns (Sync/Async, Batch, Pub-Sub, etc.)
• Experience with DevOps tools (e.g. Git and Maven)
• Experience with MUnit
• Preferably MuleSoft Certified Developer (MCD - Mule 4)
• Experience in SalesForce integration using Mulesoft
• Strong problem-solving and analytical skills, with a focus on root cause analysis.
• Excellent communication and collaboration skills.

Certifications:
Relevant MuleSoft certifications, such as MuleSoft Certified Integration Architect, MuleSoft Certified Developer (MCD - Mule 4)are highly desirable.
Job Description

Summary:

The Senior MuleSoft Support Engineer is a seasoned professional responsible for ensuring the stability, performance, and optimization of MuleSoft integration solutions within the organization.

This role involves providing expert-level support, leading troubleshooting efforts, and collaborating with cross-functional teams to enhance and maintain a robust MuleSoft integration


Key Responsibilities:

Advanced Troubleshooting and Issue Resolution:

• Investigate and resolve complex issues related to MuleSoft integrations, demonstrating a deep understanding of the MuleSoft Anypoint Platform.
• Provide guidance and mentorship to junior team members in troubleshooting and resolution techniques.

Performance Optimization:

• Proactively identify and implement optimizations to enhance the performance and efficiency of MuleSoft integrations.
• Collaborate with development teams to fine-tune integration processes and improve overall system responsiveness.

Incident Management:

• Lead the response to critical incidents, coordinating efforts to mitigate the impact on business operations.
• Develop and implement strategies to prevent the recurrence of high-severity incidents.

Collaboration and Leadership:

• Work closely with development teams, MuleSoft administrators, and other stakeholders to drive collaboration and knowledge sharing.
• Provide technical leadership in the planning and execution of complex MuleSoft integration projects.

Documentation and Best Practices:

• Develop and maintain comprehensive documentation for MuleSoft integrations, including best practices, configurations, and troubleshooting guides.
• Advocate for and enforce adherence to best practices across the MuleSoft support team.

Continuous Improvement:

• Stay current with industry trends, MuleSoft updates, and emerging technologies to recommend and implement improvements.
• Propose and lead initiatives for continuous improvement in MuleSoft support processes and methodologies.