Mall Operations Manager - Metro Cebu - Ayala Malls

    Ayala Malls
    Ayala Malls Metro Cebu

    3 araw ang nakalipas

    ₱500,000 - ₱1,200,000 (PHP) bawat taon * Retail
    Paglalarawan

    We in AyalaMalls are looking for passionate individuals who want to make an impact. As we re-define our malls, this transformation is more than just a facelift, this is a visionary re-invention. It's a complete reimagining of how we serve communities, connect people, and elevate the retail experience

    As a Mall Operations Manager, you will be responsible for the following:

    Job Scope

    Financial and P&L Management

    • Direct responsibility for P&L, budget, and receivables of assigned building/center/area.
    • Monitor income statements to ensure alignment with gross revenues and DOE budgets.
    • Assess performance drivers and merchant sales against:
    • Prior year's sales
    • Current year budgeted sales
    • Sales requirements
    • Category average
    • Building average
    • Implement billing and collection guidelines, working closely with the Billing and Collection team to maintain minimal A/R.
    • Manage quarterly budgets and provide assumptions.

    Operational Management

    • Implement day-to-day operations and housekeeping standards.
    • Ensure adherence to operational guidelines and procedures.
    • Manage and monitor maintenance, initiating improvements to the physical condition of the mall.
    • Oversee facilities to ensure they are in optimal working order and supervise frontline teams.
    • Coordinate with Marketing and Ad & Promo teams on events and initiatives.
    • Align all operational activities with the ALI Brand and mall-specific brand identity.

    Merchant Relationship Management

    • Establish and maintain strong, stable relationships with merchants.
    • Align daily operations with merchant needs and preferences.
    • Monitor merchant performance and support merchant loyalty initiatives.
    • Address merchant concerns and conduct informal update sessions.

    Cross-Functional Coordination

    • Collaborate with Billing and Collection for receivables management.
    • Coordinate with Engineering for technical concerns.
    • Work with Merchandise Mix for visual merchandising, product mix, and customer service.
    • Align with Ad & Promo for marketing initiatives.
    • Coordinate with Lease Contract Administration for lease management and renewals.
    • Manage POS administration and system connectivity.

    Lease and Contract Management

    • Process requirements for lease contract negotiations (applications, renewals, amendments, terminations).
    • Monitor the status of contracts within the area of responsibility, ensuring deadlines, memos, and expirations are properly managed.

    Team Development

    • Train and mentor Operations Associates to ensure operational excellence.

    Qualifications

    • Education: Bachelor's Degree in Business Studies, Business Administration, Management, or equivalent.
    • Experience: 5–10 years of relevant experience in mall or retail management.
    • Skills:
    • Excellent communication, analytical, and negotiation skills.
    • Strong people management and leadership abilities.
    • Knowledge or experience in customer service.
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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Mall operations manager