Sr. Content Analyst - Mandaluyong, Metro Manila
2 linggo ang nakalipas
Job summary
We are looking for a Sr. Content Analyst with a focus on AI and self service for our Member Support organization.The role is responsible for enhancing our self-service options to improve customer satisfaction and reduce direct support inquiries; including our chatbot, and our member facing help center.
This role requires a blend of technical acumen, customer service insight, and data analysis skill.
Paglalarawan ng trabaho
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