Virtual Medical Receptionist - Philippines, Pilipinas - Outforce

Paglalarawan

• Handle incoming and outgoing emails and phone calls professionally and on time.
• Update and maintain accurate patient records, ensuring data integrity and confidentiality.
• Schedule patient appointments and manage the appointment calendar efficiently.
• Manage patient follow-up care, coordinating with ophthalmologists and scheduling necessary appointments.
• Provide prompt responses to patient inquiries, offering medical advice within the scope of practice.
• Greet patients via phone call and address any initial inquiries or concerns.
• Enter relevant data into medical systems and update patient information as required.
• Handle verifications of medical insurance
• Monitor patient progress and assist in tracking and documenting treatment plans.
• Support ophthalmologists and other healthcare professionals, collaborating effectively with the virtual team.
• Assist in medical billing processes, ensuring accuracy and adherence to billing guidelines.
• Ensure the accuracy and completeness of patient information at all times
• Work with the same client consistently, leading to the development of a long-lasting work relationship.
  
  

• Provide proof of education or training, such as a degree or certificate in your specialized field (nursing, medical transcription, preferred worked in ophthalmology)
• Fluent speak and write in English. Proficient with medical (Especially ophthalmology) terminologies and practices.
• Able to work at night i.e 9pm-6am (9am 6pm US EST time)
• Have strong typing and data entry skills
• A customer service mindset and ability to verify data accuracy.
• Submit an NBI clearance
• Provide a valid, government-issued photo ID (such as Drivers License, Postal ID, UMID, Passport)
• Work from home: Have a quiet work environment and a professional, neutral background with decent lighting (examples will be provided)
• Internet subscription/speed: At least 10mbps (DSL/Fiber only)